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<blockquote data-quote="crow27" data-source="post: 2830317" data-attributes="member: 52847">I am on a business heavy route with a lot of pick-ups (85-110 business stops, 15-40 residential, ~30ish scheduled pickups).&nbsp; When businesses have unscheduled pickups for me most of the time it&#039;s no problem as it&#039;s just one, two even four or five I scan under special counts and keep going.&nbsp; Today I got a complaint from a customer-- who regularly leaves pile of boxes at the front desk for me to pick up, which I do-- that I refused to pick-up when I simply asked them to call them in because it was 2:48 and I had to make another saver...I wouldn&#039;t have time to load up their stuff, cart it down the elevator and into PC.&nbsp; Normally it isn&#039;t an issue although I&#039;ve suggested they try scheduling a pickup, all she told me was &quot;I called UPS and they told me you can&#039;t refuse a pickup&quot; asking me my last name and what-not...sometimes my hands are tied like today to make a saver, and getting to the 30+ customers who actually pay UPS for me to come by.&nbsp;&nbsp; My sup talked to me about it today and implied he doesn&#039;t want to have to get involved, and for me to be a professional bring in the volume etc. Am I wrong for asking them to call these in?TL;DR- Customer wants free pickup everyday with their deliveries, says I have to take them no matter what (most of time I do, but couldn&#039;t today)</blockquote>

[QUOTE="crow27, post: 2830317, member: 52847"] I am on a business heavy route with a lot of pick-ups (85-110 business stops, 15-40 residential, ~30ish scheduled pickups). When businesses have unscheduled pickups for me most of the time it's no problem as it's just one, two even four or five I scan under special counts and keep going. Today I got a complaint from a customer-- who regularly leaves pile of boxes at the front desk for me to pick up, which I do-- that I refused to pick-up when I simply asked them to call them in because it was 2:48 and I had to make another saver...I wouldn't have time to load up their stuff, cart it down the elevator and into PC. Normally it isn't an issue although I've suggested they try scheduling a pickup, all she told me was "I called UPS and they told me you can't refuse a pickup" asking me my last name and what-not...sometimes my hands are tied like today to make a saver, and getting to the 30+ customers who actually pay UPS for me to come by. My sup talked to me about it today and implied he doesn't want to have to get involved, and for me to be a professional bring in the volume etc. Am I wrong for asking them to call these in? TL;DR- Customer wants free pickup everyday with their deliveries, says I have to take them no matter what (most of time I do, but couldn't today) [/QUOTE]

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