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Customer won't call in pick up, calls in complaint.
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<blockquote data-quote="JustAnotherSup" data-source="post: 2830372" data-attributes="member: 66862"><p>I'm surprised that your supervisor wants you to pick up packages for free. I'm even more surprised they want you to pick up packages for free when it would lead to a service failure.</p><p></p><p>Not only that, I'd even be somewhat surprised if the OMS who handled the complaint didn't tell the customer the same thing you did... And only talked to your supervisor because you were picking up packages for free.</p><p></p><p>I can only imagine that your center manager would be similarly surprised about all of these things.</p><p></p><p>With that said... Work as instructed, until instructed otherwise. It's your supervisor's call. I'd just make sure you have those instructions clearly documented.</p></blockquote><p></p>
[QUOTE="JustAnotherSup, post: 2830372, member: 66862"] I'm surprised that your supervisor wants you to pick up packages for free. I'm even more surprised they want you to pick up packages for free when it would lead to a service failure. Not only that, I'd even be somewhat surprised if the OMS who handled the complaint didn't tell the customer the same thing you did... And only talked to your supervisor because you were picking up packages for free. I can only imagine that your center manager would be similarly surprised about all of these things. With that said... Work as instructed, until instructed otherwise. It's your supervisor's call. I'd just make sure you have those instructions clearly documented. [/QUOTE]
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Customer won't call in pick up, calls in complaint.
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