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Customer won't call in pick up, calls in complaint.
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<blockquote data-quote="oldngray" data-source="post: 2831587" data-attributes="member: 45230"><p>My center had the problem of cutting too many routes because the bean counters said they could only run X number of routes. Not all stops are equal and every time they tried it the drivers couldn't deliver all the business or make all of the pickups. </p><p></p><p>Rinse and repeat. </p><p></p><p>It wouldn't happen again until there was a new bean counter and had to go through the same process again. </p><p></p><p>The drivers wanted to take care of their customers but realized service failures were the only way to bring attention to the problem.</p></blockquote><p></p>
[QUOTE="oldngray, post: 2831587, member: 45230"] My center had the problem of cutting too many routes because the bean counters said they could only run X number of routes. Not all stops are equal and every time they tried it the drivers couldn't deliver all the business or make all of the pickups. Rinse and repeat. It wouldn't happen again until there was a new bean counter and had to go through the same process again. The drivers wanted to take care of their customers but realized service failures were the only way to bring attention to the problem. [/QUOTE]
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Customer won't call in pick up, calls in complaint.
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