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Customers taking backseat to stockholders
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<blockquote data-quote="JustTired" data-source="post: 313101" data-attributes="member: 10234"><p>In my opinion, the worst thing this company ever did was to go public with the stock.</p><p> </p><p>It has switched the entire focus of the company. Gone are the days when the stock price was controlled by the BOD. Those that are in positions at the top had watched their predecessors retire as multi-millionaires. Now, it's not a given that they will be in the same position. </p><p> </p><p>While cutting costs is a must for any company to stay viable, there is a point of diminishing returns. Those cost-cutting measures that sacrifice customer service are tantamount to "biting the hand that feeds you". When implementing cost-cutting measures, you need to "get the big picture" and project what implementing those measures will do to customer service. I don't think that IE can see any further than the piece of paper that is in front of their nose. </p><p> </p><p>I've always had the impression that the company only considers those that ship through us as the customer. Not those that we deliver to. While the money may come from those shippers, it ultimately comes from those that place the order. No orders.....no shipper. I consider both to be customers and treat them accordingly.</p><p> </p><p>If we continue to try to please the stockholder at the expense of the customer, then we get what we deserve. The stock will only be a piece of paper if the customers are gone. JMO</p></blockquote><p></p>
[QUOTE="JustTired, post: 313101, member: 10234"] In my opinion, the worst thing this company ever did was to go public with the stock. It has switched the entire focus of the company. Gone are the days when the stock price was controlled by the BOD. Those that are in positions at the top had watched their predecessors retire as multi-millionaires. Now, it's not a given that they will be in the same position. While cutting costs is a must for any company to stay viable, there is a point of diminishing returns. Those cost-cutting measures that sacrifice customer service are tantamount to "biting the hand that feeds you". When implementing cost-cutting measures, you need to "get the big picture" and project what implementing those measures will do to customer service. I don't think that IE can see any further than the piece of paper that is in front of their nose. I've always had the impression that the company only considers those that ship through us as the customer. Not those that we deliver to. While the money may come from those shippers, it ultimately comes from those that place the order. No orders.....no shipper. I consider both to be customers and treat them accordingly. If we continue to try to please the stockholder at the expense of the customer, then we get what we deserve. The stock will only be a piece of paper if the customers are gone. JMO [/QUOTE]
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