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Customers that tick you off when it comes to COD
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<blockquote data-quote="oldngray" data-source="post: 1360536" data-attributes="member: 45230"><p>Not really. Its complicated but all you really should need to explain to the customer that its a fee to a division of UPS acting as a customs broker that does the paperwork and handles the import fees. Mostly the charge is import fees plus a service charge to UPS. That money is above the amount the customer paid for the merchandise so they get confused about it. The shipper usually won't know the exact amount until after shipment when the fees are calculated at the country it is imported to. Most shippers have an account number that can be billed so the package won't be COD, but not always.</p></blockquote><p></p>
[QUOTE="oldngray, post: 1360536, member: 45230"] Not really. Its complicated but all you really should need to explain to the customer that its a fee to a division of UPS acting as a customs broker that does the paperwork and handles the import fees. Mostly the charge is import fees plus a service charge to UPS. That money is above the amount the customer paid for the merchandise so they get confused about it. The shipper usually won't know the exact amount until after shipment when the fees are calculated at the country it is imported to. Most shippers have an account number that can be billed so the package won't be COD, but not always. [/QUOTE]
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