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Customers that tick you off when it comes to COD
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<blockquote data-quote="Johney" data-source="post: 1361464" data-attributes="member: 10995"><p>What Dave says is true(I know,I know don't inflate his ego ). What you are being told to do is give the shipper a service they aren't paying for. If your management team tells you to do it, so be it. I was told years ago we make money(profit) if we deliver a regular ground on the first attempt,break even on the second and lose on the third. That's why we charge more for signature required,COD,etc.Also maybe why we are hit hard about S/A's. Whether this is true? Who knows, seems to make some sense. That is also why I believe they came up with the function(in DIAD) to add charges for shippers who want to try and beat the system by adding their own little stickers with instructions.</p></blockquote><p></p>
[QUOTE="Johney, post: 1361464, member: 10995"] What Dave says is true(I know,I know don't inflate his ego ). What you are being told to do is give the shipper a service they aren't paying for. If your management team tells you to do it, so be it. I was told years ago we make money(profit) if we deliver a regular ground on the first attempt,break even on the second and lose on the third. That's why we charge more for signature required,COD,etc.Also maybe why we are hit hard about S/A's. Whether this is true? Who knows, seems to make some sense. That is also why I believe they came up with the function(in DIAD) to add charges for shippers who want to try and beat the system by adding their own little stickers with instructions. [/QUOTE]
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