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Brown Cafe UPS Forum
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Customers wanting to open packages before signing.
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<blockquote data-quote="box_beeyotch" data-source="post: 1586042" data-attributes="member: 54609"><p>Any reasonable or good customer wouldn't ask to open a box that clearly has no indicative damage. If it's crushed to death, I always explain that's how it looked when I put on the truck and I give them the option of checking over the contents. Most people are reasonable enough to know your in a bit of a hurry and won't hold you up. There's nothing wrong with taking a few extra seconds to help a customer out. Regardless of what management says and Orion and all the BS, customer service is most important in my eyes. Without these customers, I may not be fortunate enough to have the job that I do.</p></blockquote><p></p>
[QUOTE="box_beeyotch, post: 1586042, member: 54609"] Any reasonable or good customer wouldn't ask to open a box that clearly has no indicative damage. If it's crushed to death, I always explain that's how it looked when I put on the truck and I give them the option of checking over the contents. Most people are reasonable enough to know your in a bit of a hurry and won't hold you up. There's nothing wrong with taking a few extra seconds to help a customer out. Regardless of what management says and Orion and all the BS, customer service is most important in my eyes. Without these customers, I may not be fortunate enough to have the job that I do. [/QUOTE]
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Customers wanting to open packages before signing.
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