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Brown Cafe UPS Forum
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Damaged Packages Out of Control!
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<blockquote data-quote="Hangingon" data-source="post: 326235" data-attributes="member: 4719"><p>We've had so many damages being brought back center manager instituted a new policy. No drivers are allowed to sheet a pkg as damaged until they call the center and get an OK from a sup. </p><p> So now if we want to do the right thing and bring a package back to be rewrapped or checked, we need to call in, wasting our phone minutes, wait on hold for a sup to pick up, then explain over the phone what the package looks like and why we think it should be brought back. Or we can just leave it on the porch and walk away a bit more briskly then normal, and get credit for another stop when we return to pick it up on a damage CT.</p></blockquote><p></p>
[QUOTE="Hangingon, post: 326235, member: 4719"] We've had so many damages being brought back center manager instituted a new policy. No drivers are allowed to sheet a pkg as damaged until they call the center and get an OK from a sup. So now if we want to do the right thing and bring a package back to be rewrapped or checked, we need to call in, wasting our phone minutes, wait on hold for a sup to pick up, then explain over the phone what the package looks like and why we think it should be brought back. Or we can just leave it on the porch and walk away a bit more briskly then normal, and get credit for another stop when we return to pick it up on a damage CT. [/QUOTE]
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