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Dark day in my center
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<blockquote data-quote="Sammie" data-source="post: 209626" data-attributes="member: 8657"><p>What goes around, comes around. I had a significant customer base during 15 in customer service and this kind of thing happens. My advice to the account executives, the service reps, the center manager, the drivers and everybody else involved with this account, keep your cool. As hard as it is, remaining gracious will make it easier for the company to call you back again for UPS service. </p><p> </p><p>If this company's home office is located elsewhere and has signed a deal for all locations to use Fedex, there's not much your local account can do except start leaning on the parent location.</p><p> </p><p>Fedex often undercuts us, but from years of having customers hand me their Fedex freight bills, unless a customer looks every bill over with a fine tooth comb, those Fedex discounts don't last forever. Off hand, I can think of only one of my large accounts who stayed away for good. And the owner of that business was so verbally abusive that hey, let somebody</p><p>else deal with him.</p><p> </p><p>IMHO, as I've mentioned before in this forum, the closer we get to our contract year, you all will see companies divert.</p></blockquote><p></p>
[QUOTE="Sammie, post: 209626, member: 8657"] What goes around, comes around. I had a significant customer base during 15 in customer service and this kind of thing happens. My advice to the account executives, the service reps, the center manager, the drivers and everybody else involved with this account, keep your cool. As hard as it is, remaining gracious will make it easier for the company to call you back again for UPS service. If this company's home office is located elsewhere and has signed a deal for all locations to use Fedex, there's not much your local account can do except start leaning on the parent location. Fedex often undercuts us, but from years of having customers hand me their Fedex freight bills, unless a customer looks every bill over with a fine tooth comb, those Fedex discounts don't last forever. Off hand, I can think of only one of my large accounts who stayed away for good. And the owner of that business was so verbally abusive that hey, let somebody else deal with him. IMHO, as I've mentioned before in this forum, the closer we get to our contract year, you all will see companies divert. [/QUOTE]
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