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Dark day in my center
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<blockquote data-quote="Coldworld" data-source="post: 210929" data-attributes="member: 4777"><p>I really think that fedex, especially ground croanies, are adapting to the methods and delivery and pickup times of ups. Fedex is going after accounts that are shippers with multiple bulk to same business and lots of volume. They are trying to make it so that more fedex ground guys dont sue fedex corp. They get paid by package so they want that bulk. They are getting out to the areas earlier than us..even though they always cover a larger area they are adapting beter than before. Jumping around to get the larger accounts off, and doing it much better than dhl. I really dont think that fedex ground, air or dhl are pushed to "ask" for volume by management like ups is. No, I have no problem with this...it has to be done especially how we have clout with small and medium customers. But with national accounts, sorry ups, drivers really cant do much in regards to talking to decision makers..thats where our reps are failing to a certain point. It would be interesting too be a fly on the wall and hear a ups rep and fedex rep try to get volume from a national acct...probably two very different meetings. ups reps are stretched with work...thats a problem, and many never go out to see the customers anymore, another problem(ha, but they have time to follow drivers around....another counterproductive business move from ups...great job guys!)Finally, it would be nice to get more information on accounts, "churn", new accounts, lost accounts, price points for heavy volume shippers, etc. This info is kept quiet from us and it would really help in the basic sceme of things when we are looking for potential customers.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 210929, member: 4777"] I really think that fedex, especially ground croanies, are adapting to the methods and delivery and pickup times of ups. Fedex is going after accounts that are shippers with multiple bulk to same business and lots of volume. They are trying to make it so that more fedex ground guys dont sue fedex corp. They get paid by package so they want that bulk. They are getting out to the areas earlier than us..even though they always cover a larger area they are adapting beter than before. Jumping around to get the larger accounts off, and doing it much better than dhl. I really dont think that fedex ground, air or dhl are pushed to "ask" for volume by management like ups is. No, I have no problem with this...it has to be done especially how we have clout with small and medium customers. But with national accounts, sorry ups, drivers really cant do much in regards to talking to decision makers..thats where our reps are failing to a certain point. It would be interesting too be a fly on the wall and hear a ups rep and fedex rep try to get volume from a national acct...probably two very different meetings. ups reps are stretched with work...thats a problem, and many never go out to see the customers anymore, another problem(ha, but they have time to follow drivers around....another counterproductive business move from ups...great job guys!)Finally, it would be nice to get more information on accounts, "churn", new accounts, lost accounts, price points for heavy volume shippers, etc. This info is kept quiet from us and it would really help in the basic sceme of things when we are looking for potential customers. [/QUOTE]
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