There could be legitimate reasons a customer could see a driver in town but find their package was EC'd. I had EC's four days last week as a blizzard hit the area I deliver. I was able to make it into the five little towns I work, however, the rural roads were snowed in and drifted shut. On Tuesday it snowed 8 inches. The county chose not to put a plow on the rural gravel roads that day because the heaviest snow was to hit around 4 pm. On Wednesday, the wind blew 40 mph most of the day and everything drifted shut. I was able, again, to make every town. I left a lot of rural packages in town, and had a few customers meet me in 4 wheel drive vehicles. By Friday, I was able to make most of the county roads, logging over 250 miles, however there were still 7 EC's with a few "township" roads and a couple mile long driveways.
Each day, as my volume grew with the 20 or so EC's I brought back, our dispatcher kept taking more geographical area off of me and giving it to the guy next to the east, and then taking more off of him to give to the next guy. No one was able to work miracles, but we did pretty well considering the severity of the early winter storm. No one expected more than I could do, and I was happy we didn't have to stay out until 9 pm with the windchills in the -20 range. It would have been hard on me.
After reading the other posts, I'm pretty glad I work in the center I do. I feel fortunate.