Dear UPS

[2 hrs over allowed]

Dear industrial engineers for the ne region. Please pull your head out of your bosses ass and realize that your stops per car metric is pissing off customers. I know you could care less about the customers, sitting in your air conditioned office all day. But we as service providers have to deal with the customers, not you. So think about I.E. Is it worth it to keep pissing off customers?

 

[Indecisi0n]

Maybe they like their heads in their asses?

 

[Appvol]

It's like a part timer says at my Center.


"I wish I was stupid so I could run a billion dollar company."

 

[cosmo1]

Waaahhhhhh.......

 

[olroadbeech]

Dear industrial engineers for the ne region. Please pull your head out of your bosses ass and realize that your stops per car metric is pissing off customers. I know you could care less about the customers, sitting in your air conditioned office all day. But we as service providers have to deal with the customers, not you. So think about I.E. Is it worth it to keep pissing off customers?

they just may be monitoring BC for valuable input.

 

[Box Ox]

So think about I.E. Is it worth it to keep pissing off customers?

@TearsInRain has been convinced by your customer service argument and will be lowering stops per car starting tomorrow.

 

[gman042]

Dear industrial engineers for the ne region. Please pull your head out of your bosses ass and realize that your stops per car metric is pissing off customers. I know you could care less about the customers, sitting in your air conditioned office all day. But we as service providers have to deal with the customers, not you. So think about I.E. Is it worth it to keep pissing off customers?

It is not just in the NE. Believe me.

 

[Hellobrown2000]

All we have heard for weeks on end is cutting routes gotta get stops per car up. What are they up to.

 

[Brownslave688]

All we have heard for weeks on end is cutting routes gotta get stops per car up. What are they up to.

Yep it's been extra crazy in this area for the last 5-6 weeks.

 

[Fbeo we k cjfowncn]

All we have heard for weeks on end is cutting routes gotta get stops per car up. What are they up to.

Message in over 10, poss 11 at noon.

"Ok, be safe. Let us know if you get airs"

Best days are when they message you back before pickups, "You have no airs/intl's today, be safe tonight".

 

[PASinterference]

they just may be monitoring BC for valuable input.

I think alot of people post on here hoping corporate will read it. It should be mandatory that corporate spend 2 hrs per week reading BC. Might help with the huge disconnect between themselves and frontline employees.

 

[The Driver]

They sent me out with almost 600 pieces today, dumb pickups to get and still wondered why I was having trouble with "that route". 12 hours, two days in a row. Is what it is. Filing 9.5.

 

[TearsInRain]

i felt a great disturbance in my ivory cubicle while playing with my model trucks vroom vroom

 

[Wally]

Dear industrial engineers for the ne region. Please pull your head out of your bosses ass and realize that your stops per car metric is pissing off customers. I know you could care less about the customers, sitting in your air conditioned office all day. But we as service providers have to deal with the customers, not you. So think about I.E. Is it worth it to keep pissing off customers?

The last thing they in I.E would ever do is talk to the people that service customers all day! That's crazy talk!

 

[Hellobrown2000]

600 pieces? Did you have the mega ultron package car?

 

[Ghost in the Darkness]

In case anyone missed it this company is run by idiots. Do what you can, bring stuff back and roll it over into the next day. CLO/NI 3 if need be. They are just boxes and we aren't machines. I tell people all the time they might wanna consider an alternative to UPS... because things aren't going to get better. 3 weeks in a row i am missing pickups in my diad from accounts in good standing. If a cover driver was on my route they wouldnt have made an attempt. I make an honest effort but I'm not a miracle worker, beyond that its best to just not care anymore.

 

[Wally]

When you put in commit times, the driver loses flexibility, so service must suffer.

 

[The Driver]

600 pieces? Did you have the mega ultron package car?

557 pieces or something. It all fit but had to cram it.

 

[gman042]

In case anyone missed it this company is run by idiots. Do what you can, bring stuff back and roll it over into the next day. CLO/NI 3 if need be. They are just boxes and we aren't machines. I tell people all the time they might wanna consider an alternative to UPS... because things aren't going to get better. 3 weeks in a row i am missing pickups in my diad from accounts in good standing. If a cover driver was on my route they wouldnt have made an attempt. I make an honest effort but I'm not a miracle worker, beyond that its best to just not care anymore.

Funny you should mention missing a pick up out of your board. Same thing happened to me the first of July. For months we worked on getting this company to ship with us. Everything was fine until the pickup disappeared from the Diad. Told management. They had to send me a daily ODS for the pickup because somehow it was too hard to put it back in the Diad.

After a few weeks of this and talking to local BD several time about it, I get a nasty gram ODS message accusing me of not making said pickup and they were showing missed for the last few weeks.

I assured them that I was doing MY job but that begs the question.....who was not doing THEIR job. That did not go over well. But another mysterious thing happened....the next day....that pickup was bag in the diad. Magic...I say.

 

[olroadbeech]

I think alot of people post on here hoping corporate will read it. It should be mandatory that corporate spend 2 hrs per week reading BC. Might help with the huge disconnect between themselves and frontline employees.

I think alot of people post on here hoping corporate will read it. It should be mandatory that corporate spend 2 hrs per week reading BC. Might help with the huge disconnect between themselves and frontline employees.

they already know but they don't care.