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Delivering to customers later out of spite
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<blockquote data-quote="soberups" data-source="post: 1435313" data-attributes="member: 14668"><p>Had a veterinary clinic that was a real PITA to deal with, they ordered everything COD and took forever to cut checks ( "have a seat, the doctor is finishing a procedure and will be able to get some checks signed in a few minutes") and would call in complaints if you tried to NM1 them. To make matters worse, they closed for lunch from noon to 1:30 every day which was right in the normal time frame for delivery. My solution was to show up every day at 11:58, just as they were shutting down and getting ready to head out the door for lunch; this had an amazing effect on their sense of urgency in regards to getting COD checks written out and signed in a timely manner.</p></blockquote><p></p>
[QUOTE="soberups, post: 1435313, member: 14668"] Had a veterinary clinic that was a real PITA to deal with, they ordered everything COD and took forever to cut checks ( "have a seat, the doctor is finishing a procedure and will be able to get some checks signed in a few minutes") and would call in complaints if you tried to NM1 them. To make matters worse, they closed for lunch from noon to 1:30 every day which was right in the normal time frame for delivery. My solution was to show up every day at 11:58, just as they were shutting down and getting ready to head out the door for lunch; this had an amazing effect on their sense of urgency in regards to getting COD checks written out and signed in a timely manner. [/QUOTE]
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Delivering to customers later out of spite
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