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<blockquote data-quote="Ricochet1a" data-source="post: 1123573" data-attributes="member: 22880"><p>Spoke with a source in Memphis, delivery appointments are being rolled out Monday (ads go on air Monday, service starts Tuesday).</p><p></p><p>From everything I was told, the whole program is going to be a flustercluck. </p><p></p><p>It only applies to residential deliveries</p><p> </p><p>Appointments will have a two hour window</p><p></p><p>The AM Gatekeeper will have to relabel all packages that have delivery appointments indicated and get them back to the Courier (supposedly no delay in leave bldg times...)</p><p></p><p>There will be an option for 5-8PM deliveries (nearly spilled my coffee all over myself when I heard that). </p><p></p><p>Memphis has pulled some revenue projection out of their butt - but they have NO IDEA how the program will be received by the public. </p><p></p><p>The cost will be either $5 or $10 surcharge (paid by the customer RECEIVING the package). Details are sketchy as to whether the customer must use an Express account number of their own, of if a credit card will be accepted. </p><p></p><p>There will be the option to reroute packages to different delivery locations. </p><p></p><p>Stations will be told (are in the process) of making sure to get staffing to get the goals of this program met. So if AM-ers have to be called in after clocking out - so be it. If additional evening routes have to be added for the 5-8 PM delivery options - so be it. If PM pickup routes have to be loaded with delivery appointments - SO BE IT. </p><p></p><p>Memphis has completely thrown the Courier under the bus with this - you as a Courier (especially full-time) will be essentially on call. If you go to clock out and there are a stack of delivery appointment packages to be taken out - you go back on road. No split shift, no nothing. </p><p></p><p>I was also told that Express will soon admit to its employees that package volumes are going down PERMANENTLY. Part of this is Amazon redoing their distribution network to better use ground line haul to get their shipments out (using both their own system and better utilizing UPS and FedEx). </p><p></p><p>The process of transforming Express into a 'boutique' shipper is well under way with this move. There is more in the future - but no firm dates as of yet. </p><p></p><p>You all had better get cracking - Rome is still burning...</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1123573, member: 22880"] Spoke with a source in Memphis, delivery appointments are being rolled out Monday (ads go on air Monday, service starts Tuesday). From everything I was told, the whole program is going to be a flustercluck. It only applies to residential deliveries Appointments will have a two hour window The AM Gatekeeper will have to relabel all packages that have delivery appointments indicated and get them back to the Courier (supposedly no delay in leave bldg times...) There will be an option for 5-8PM deliveries (nearly spilled my coffee all over myself when I heard that). Memphis has pulled some revenue projection out of their butt - but they have NO IDEA how the program will be received by the public. The cost will be either $5 or $10 surcharge (paid by the customer RECEIVING the package). Details are sketchy as to whether the customer must use an Express account number of their own, of if a credit card will be accepted. There will be the option to reroute packages to different delivery locations. Stations will be told (are in the process) of making sure to get staffing to get the goals of this program met. So if AM-ers have to be called in after clocking out - so be it. If additional evening routes have to be added for the 5-8 PM delivery options - so be it. If PM pickup routes have to be loaded with delivery appointments - SO BE IT. Memphis has completely thrown the Courier under the bus with this - you as a Courier (especially full-time) will be essentially on call. If you go to clock out and there are a stack of delivery appointment packages to be taken out - you go back on road. No split shift, no nothing. I was also told that Express will soon admit to its employees that package volumes are going down PERMANENTLY. Part of this is Amazon redoing their distribution network to better use ground line haul to get their shipments out (using both their own system and better utilizing UPS and FedEx). The process of transforming Express into a 'boutique' shipper is well under way with this move. There is more in the future - but no firm dates as of yet. You all had better get cracking - Rome is still burning... [/QUOTE]
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