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<blockquote data-quote="Ricochet1a" data-source="post: 1123585" data-attributes="member: 22880"><p>Express realized that they were beginning to lose some residential volume due to direct signature packages being attempted when no one was home - then having CSAs spend time trying to contact the customer to pick up the package - then shipping the package back to the shipper when the customer didn't show up to sign for the package before the cutoff. This program is primarily aimed at packages that require signatures (when no one is home). My source had the 'feeling' that resi DSRs will be gradually converted into appointment only deliveries - with most of them going to evening routes (5-8 PM delivery). </p><p></p><p>Freddie has NEVER openly admitted to the wage employees of Express that Express is shrinking. To the contrary, they have always put out the BS that Express is just in a rough spot and volumes will come back. This flies in the face of the company replacing W700s with Sprinters (the Couriers seem to be oblivious). The transformation of Express is well underway - it is just being played very coy by executive management. They don't want the Couriers to start getting all nervous and doing the unthinkable (signing those union cards). </p><p></p><p>About the only way this will work (if the public really accepts it), is for Express to increase the number of part-time Couriers and start making more and more full time Couriers take extended breaks (get stuff out in the early AM - then wait to get out late PM delivery appointments). The twist to all of this is that the PUBLIC will be the major determiner if whether the Couriers will be transformed into Fred's oncall force - or whether the program will crash and burn.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1123585, member: 22880"] Express realized that they were beginning to lose some residential volume due to direct signature packages being attempted when no one was home - then having CSAs spend time trying to contact the customer to pick up the package - then shipping the package back to the shipper when the customer didn't show up to sign for the package before the cutoff. This program is primarily aimed at packages that require signatures (when no one is home). My source had the 'feeling' that resi DSRs will be gradually converted into appointment only deliveries - with most of them going to evening routes (5-8 PM delivery). Freddie has NEVER openly admitted to the wage employees of Express that Express is shrinking. To the contrary, they have always put out the BS that Express is just in a rough spot and volumes will come back. This flies in the face of the company replacing W700s with Sprinters (the Couriers seem to be oblivious). The transformation of Express is well underway - it is just being played very coy by executive management. They don't want the Couriers to start getting all nervous and doing the unthinkable (signing those union cards). About the only way this will work (if the public really accepts it), is for Express to increase the number of part-time Couriers and start making more and more full time Couriers take extended breaks (get stuff out in the early AM - then wait to get out late PM delivery appointments). The twist to all of this is that the PUBLIC will be the major determiner if whether the Couriers will be transformed into Fred's oncall force - or whether the program will crash and burn. [/QUOTE]
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