Diad V

Discussion in 'UPS Discussions' started by barnyard, Jun 21, 2008.

  1. barnyard

    barnyard KTM rider Staff Member

    Has anyone here tested any of the potential Diad 5 devices?????

    They were in my center 2 weeks ago and I was chosen to test one for a day. I wrote up 2 pages critiquing my test unit (I hated it, the people that recommended the device I used are the suckiest bunch of sucks that have ever sucked.) The 1st paragraph read something like, "If I were a decision maker, I would not waste anymore development money on this device...."

    There were 4 units, 2 that looked usable and 2 that looked like a complete waste of time. To me, the disappointing thing was that a supe from another center rode with us to sheet with Diad 4 because the test devices could not communicate with UPS. I say disappointing because most of the other drivers gave the bare minimum amount of feedback and noone else wrote suggestions or why they particularly liked or disliked a device.

    Seems that if a diad design person would have gone along, they could have learned a bunch more about why a driver would do well with a board and why he/she would not do well. There were alot of things that came up during the day that the driver supe and I talked about that could make Diad 4 or the next diad better, that I forgot about by the time I got to the person from Maryland (I think that's where she was from....) I think I wrote up about 1/2 of the stuff that I went over during the day.

    So, if you were one of the testers, how was your experience???

  2. UPSmeoff

    UPSmeoff Say my name.

    I hope that none of the units tested had a shift button.
  3. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I hope they relocated the signature key.
  4. brownracer

    brownracer Member

    The next generation DIAD devices are undergoing testing from many viewpoints. Driver and management feedback is being collected from several sources. At this stage of the testing the devices themselves are not being selected, but rather which features of a proposed device are liked/disliked-- such as toggle, signature key location, order of keys, key spacing, size of keys, size of device, etc. That is why the test is called a "form factor test." Please feel free to continue to comment on what everyone would like to see, or not see, in the next DIAD-- people are listening to you.
  5. barnyard

    barnyard KTM rider Staff Member

    That was what sucked on the unit I tested. You had to toggle between numbers and letters and the letter keys did not work if the number keys were selected. Had to press the toggle button twice to lock numbers and once to go back to letters. So, if I needed to key a 1Z number (and I did), I had to hit "1" toggle, "z" toggle, blah, blah, blah.

    When we switched from 3 to 4, it took me less than 1/2 a day to be proficient with 4. At the end of the day, I still was tripping up with the test unit. 2 thumbs way down.

    At 2 points during the day, we had to quit using the new one so that I could get caught up. Signatures were such a PITA that I quit using it for signature stops after 4 hours, it took waaaaay too long to type in a signature, toggle, enter delivery location (7-office) and enter the next address.

    Our center does not have PAS, so entering addresses after a signature involved toggling.

    To me, it seemed like a complete waste of time to test a diad that would obviously never make it to final development. I sheeted 85 stops and I would guess that it added 30 minutes to my day. All the extra toggling meant that I could not scan my walkways as effectively or scan my vehicle as I walked up to it. That meant either stopping to key or scan, then key inside my truck (that's what I did).

    Another disappointing thing to me, was that none of the 'test' boards was an improved version of diad 4.

    From what I saw, UPS is not spending it's diad development dough wisely.

    Last edited: Jun 21, 2008
  6. quocko

    quocko New Member

    They should integrate DIAD technology into blackberrys
  7. barnyard

    barnyard KTM rider Staff Member

    You have to think about durability issues. I doubt that there is a blackberry that could stand up to a month of use from the average driver...

  8. Baba gounj

    Baba gounj pensioner

    where is the self destruct switch located ?
  9. CBUK

    CBUK Member

    We have DIAD 4 in the U.K but we still have 5 or 6 DIAD 3 units at the centre.

    I've had to revert back to a DIAD 3 a few times for various reasons and apart from the size of them they are so much easier to use. I was expecting to struggle but found that after about an hour I was working to the same speed as normal.

    I hate DIAD 4 and can't believe that its possible to create anything worse.
  10. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    I'm happy with DIAD4 except for the signature key. If it were moved to the other side then most customers wouldn't hit it. Only left handed customers would hit it. Besides that I wouldn't care if nothing on the outside was changed. For the inside (software) there is always room for improvement.
  11. dirty moose

    dirty moose Member

    What they really need to improve is the signature pad it self.
    Make it readable cause we all know you cant read that thing.
    and change the signature line (the one with the x_______)
    people get so confused by that.
  12. 1989

    1989 Well-Known Member

    Go back to diad 3 with the look and capacity of diad 4
  13. filthpig

    filthpig Active Member

  14. 1989

    1989 Well-Known Member

    The layout of diad 3 with the look and the capacity of diad 4 (ability to scan 3000 pkgs at one stop without the board slowing down).
  15. Hedley_Lamarr

    Hedley_Lamarr New Member

    Amen to that! How many times have I handed the DIAD to a customer and they hand it back to me saying "where do I sign on this thing??" Because they hit the signature key....
  16. Hedley_Lamarr

    Hedley_Lamarr New Member

    I hate the DIAD 3. The 4 is such a big improvement...
  17. Hedley_Lamarr

    Hedley_Lamarr New Member

    If they could make a new DIAD that was lighter, and was pretty much the same as the 4 that would be cool...
  18. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    The point 1989 was trying to make is that he preferred the body of the DIAD 3 with the guts and performance of the DIAD 4. I happen to like the DIAD 4, except for the location of the signature key. Yes, there are times when I will forget to toggle between numbers and letters and will have finished a lengthy text message only to read it and it looked like an eye test, with both numbers and letters.
  19. Hedley_Lamarr

    Hedley_Lamarr New Member

    LOL! Been there done that...A few times I sent the message like that, only to have the center text me back with a WHAT...
  20. 1989

    1989 Well-Known Member

    Five or six years with the diad 4 and I still can't find the letters...With diad 3 I could almost type with my eyes closed.