YouKnowWhoIam
Banned
Okay,so at our usual 'I cant hardly contain myself from the excitement' PCM this morning we were read the riot act about the sudden increase in accidents in our district.Now,accidents are no joking matter,that I will say.And Id bet my left one theres not one driver in ANY center who is hoping he or she has one.But after the PCM,someone asked one of our supes if he thought by chance there was any corelation between the increased stop counts and forced O.T. with why they are increasing...........and being the very forthcoming,upfront honest guy he is stated-"OF COURSE,BUT THEY DONT CARE". "THEY" of course being upper management.
Now,I didnt need to be told they dont care.Thats a forgone conclussion.Caring went out the window a long time ago along with "customer service".But to "upper management"...I have one thing to day to YOU---the attitude of the driver which is the face of UPS has a serious impact on how our company is percieved. And just like shopping in a store for your favorite electronic or car in a dealership,they may have what you want but if you dont like them youre going to take your business elsewhere.WAKE UP and start treating us with respect and make decisions based on reality.Most of us,if not all want to do the right thing each and every day but you're making it increasingly difficult to want to anymore.And witht that kind of attitude it wont be long before customers go shopping elsewhere..........
Now,I didnt need to be told they dont care.Thats a forgone conclussion.Caring went out the window a long time ago along with "customer service".But to "upper management"...I have one thing to day to YOU---the attitude of the driver which is the face of UPS has a serious impact on how our company is percieved. And just like shopping in a store for your favorite electronic or car in a dealership,they may have what you want but if you dont like them youre going to take your business elsewhere.WAKE UP and start treating us with respect and make decisions based on reality.Most of us,if not all want to do the right thing each and every day but you're making it increasingly difficult to want to anymore.And witht that kind of attitude it wont be long before customers go shopping elsewhere..........