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Brown Cafe UPS Forum
UPS Discussions
do we agree with "pick-up complaiance"
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<blockquote data-quote="soberups" data-source="post: 759023" data-attributes="member: 14668"><p>Its a worthy goal, and for the most part I think our customers do like having a consistent pickup time. The problem starts when we attach a quota to it and become obsessed with generating metrics rather than making smart business decisions. Many of the metrics that we are supposed to generate can be in direct conflict with one another (SPORH vs. P/U compliance vs. on-trace delivery %) with the result being that any action we take to get off of one report will simply cause us to show up on a different one.</p><p> </p><p>My job is to service the customer. My management team only services the metric.</p></blockquote><p></p>
[QUOTE="soberups, post: 759023, member: 14668"] Its a worthy goal, and for the most part I think our customers do like having a consistent pickup time. The problem starts when we attach a quota to it and become obsessed with generating metrics rather than making smart business decisions. Many of the metrics that we are supposed to generate can be in direct conflict with one another (SPORH vs. P/U compliance vs. on-trace delivery %) with the result being that any action we take to get off of one report will simply cause us to show up on a different one. My job is to service the customer. My management team only services the metric. [/QUOTE]
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do we agree with "pick-up complaiance"
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