Does ups know which access point I dropped off at?

Discussion in 'UPS Discussions' started by Ivan Kov, Sep 12, 2018.

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  1. Ivan Kov

    Ivan Kov New Member

    One time my computer was lost in transit. And when I called UPS and made a claim, they asked me which UPS access point I dropped it off at. Even though they had the tracking number and where already investigating. Why are they asking ME for the address of the access point?
  2. wayfair

    wayfair Well-Known Member

    what number is on your info notice?
  3. Indecisi0n

    Indecisi0n Well-Known Member

    Yes they know. They are asking you because the person is too lazy to look it up.
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  4. oldngray

    oldngray nowhere special

    Russia Russia.jpg
  5. TearsInRain

    TearsInRain IE boogeyman

    pickups aren’t tracked like deliveries

    until it gets to the hub, unless the driver scans it (not required), there is zero visibility

    if your return address isn’t the drop off location, they have no idea over the phone
  6. The access point scans it.
  7. Operational needs

    Operational needs Virescit Vulnere Virtus

    @Turdferguson look who’s asking about his vintage computer.
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  8. oldngray

    oldngray nowhere special

    Maybe @Turdferguson is finally tired of playing old games on it.
  9. tadpole

    tadpole Active Member

    They are asking you because they don’t know. There was apparently never a scan on that tracking number. How can they investigate without knowing where to investigate?
  10. burrheadd

    burrheadd KING Of GIFS

    I thought we already settled this Ivan
  11. cosmo1

    cosmo1 Perhaps. Staff Member

    Nobody here can help you, Ivan.

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