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<blockquote data-quote="MrFedEx" data-source="post: 1174640" data-attributes="member: 12508"><p>This where you might have to make a phone call and then document all of the information...names, times, exactly what was authorized etc. If possible, I would send the message prior to 1759, especially if I know this customer is a continual problem. The question could be posed in "what if" form, as in "What are my instructions IF the customer isn't ready and I am ordered to wait. Can I expect a call at the customer from a manager or dispatcher with instructions if I am busy processing packages?". I would follow-up with a PowerPad message upon actually leaving the stop, with some information explaining the delay. Most pickups wouldn't fall into such a narrow window.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1174640, member: 12508"] This where you might have to make a phone call and then document all of the information...names, times, exactly what was authorized etc. If possible, I would send the message prior to 1759, especially if I know this customer is a continual problem. The question could be posed in "what if" form, as in "What are my instructions IF the customer isn't ready and I am ordered to wait. Can I expect a call at the customer from a manager or dispatcher with instructions if I am busy processing packages?". I would follow-up with a PowerPad message upon actually leaving the stop, with some information explaining the delay. Most pickups wouldn't fall into such a narrow window. [/QUOTE]
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