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<blockquote data-quote="Ricochet1a" data-source="post: 1175372" data-attributes="member: 22880"><p>All just goes to prove that customer service is DIRECTLY tied to revenue. The greater the revenue, the higher the level of customer service offered. Once a customer 'dumps' Express (that shipping volume had to go to someone else - wasn't Express it sounds like), then customer service becomes, "Bring your package into a staffed location".</p><p></p><p>In other words, "You are no longer important to us, don't expect special treatment any more". </p><p></p><p>I'm sure this shipping manager had a 'learning moment'.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1175372, member: 22880"] All just goes to prove that customer service is DIRECTLY tied to revenue. The greater the revenue, the higher the level of customer service offered. Once a customer 'dumps' Express (that shipping volume had to go to someone else - wasn't Express it sounds like), then customer service becomes, "Bring your package into a staffed location". In other words, "You are no longer important to us, don't expect special treatment any more". I'm sure this shipping manager had a 'learning moment'. [/QUOTE]
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