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<blockquote data-quote="MrFedEx" data-source="post: 1175467" data-attributes="member: 12508"><p>Just one more word of warning about "high revenue accounts". Never cross them, even if you are "in the right". All it takes is one small slip-up, and FedEx will throw you under the bus. This one actually happened to me back in the days when the CTV drivers were based at the stations, not the ramp. A high revenue customer was not ready at 1715, and I was the PM CTV driver. Thinking I had "operational necessity" on my side, I left the customer at exactly 1720, with them demanding that I wait for several additional packages to get ready. Instead of calling my manager (Supertracker days), or Dispatch, I left, and had the station manager waiting for me when I got back to the station. After ripping me a new one, he proceeded th threaten me with my job if I EVER left this customer again without permission. When I pointed out that I had a PM CTV to consider, he turned red and tore into me again. This lasted for 15 minutes.</p><p></p><p>I let him rant, and said basically nothing. By then it was time for the CTV to depart and he ordered me to the vehicle. I then proceeded to perform my complete 15-minute CTV inspection, with this same manager threatening me over my shoulder that "I needed to leave NOW". The end result was a 20-minute late CTV that caused an friend-delay, and got the manager a warning letter. The next day, the high revenue customer was shifted to another route.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1175467, member: 12508"] Just one more word of warning about "high revenue accounts". Never cross them, even if you are "in the right". All it takes is one small slip-up, and FedEx will throw you under the bus. This one actually happened to me back in the days when the CTV drivers were based at the stations, not the ramp. A high revenue customer was not ready at 1715, and I was the PM CTV driver. Thinking I had "operational necessity" on my side, I left the customer at exactly 1720, with them demanding that I wait for several additional packages to get ready. Instead of calling my manager (Supertracker days), or Dispatch, I left, and had the station manager waiting for me when I got back to the station. After ripping me a new one, he proceeded th threaten me with my job if I EVER left this customer again without permission. When I pointed out that I had a PM CTV to consider, he turned red and tore into me again. This lasted for 15 minutes. I let him rant, and said basically nothing. By then it was time for the CTV to depart and he ordered me to the vehicle. I then proceeded to perform my complete 15-minute CTV inspection, with this same manager threatening me over my shoulder that "I needed to leave NOW". The end result was a 20-minute late CTV that caused an friend-delay, and got the manager a warning letter. The next day, the high revenue customer was shifted to another route. [/QUOTE]
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