DON'T YOU COME HERE THIS LATE!!!

FilingBluesFL · May 27, 2015

So guy has some food that has to be signed for, I show up at 9:05pm, knock gently since they're in kind of an elderly apartment building thing, and didn't want to wake EVERYONE up...

Guy (had to have been older womans kid) opens the door, rubbing his eyes, says to me "... why are you knocking this late?" "Oh, this needs a signature please."

*takes the board*

"Don't deliver here this late..." "It's not really my choice, this is when I'm told to be here."

"I'm telling you, don't deliver here this late again." "I can't do that. I have to make an attempt on every package."

"I said, don't come here this late. Come earlier or don't come at all." "Sorry, but I can't just not attempt to deliver this package."

*throws DIAD on box and starts closing door*

"WELL HOW ABOUT YOU COME BACK AGAIN TOMORROW."

"Ok!"

Refused: Didn't want.

Done.

Think he'll be wondering when it's going to show up tomorrow?

Jackburton · May 27, 2015

Maybe they can update the DIAD to take out refused "Damage" and replace it with "Too late". Amazon does state on their time frame "package will be delivered before 8pm" under tracking.

GetTacosOrDieTrying · May 27, 2015

!

Dr.Brownz · May 28, 2015

I've told management to pull their heads out of their ass's on more than one occassion. No one wants a ****dam* residential delivery at 8 or 9pm. I'd be annoyed if someone knocked on my door past 7pm. The only time we should deliver that late is peak season. It just isn't good customer service.

Whatbrownwontdoforyou · May 28, 2015

FilingBluesFL said:
So guy has some food that has to be signed for, I show up at 9:05pm, knock gently since they're in kind of an elderly apartment building thing, and didn't want to wake EVERYONE up...

Guy (had to have been older womans kid) opens the door, rubbing his eyes, says to me "... why are you knocking this late?" "Oh, this needs a signature please."

*takes the board*

"Don't deliver here this late..." "It's not really my choice, this is when I'm told to be here."

"I'm telling you, don't deliver here this late again." "I can't do that. I have to make an attempt on every package."

"I said, don't come here this late. Come earlier or don't come at all." "Sorry, but I can't just not attempt to deliver this package."

*throws DIAD on box and starts closing door*

"WELL HOW ABOUT YOU COME BACK AGAIN TOMORROW."

"Ok!"

Refused: Didn't want.

Done.

Think he'll be wondering when it's going to show up tomorrow?

Your going to get a concern.......it's not your call to refuse his package.......you have to call your sup and let him make the decision........you said yourself he will be expecting del tomorrow

Richard Harrow · May 28, 2015

Yeah that'll be a complaint. Customer clearly wanted the package future'd when he said "why don't you come back tomorrow".

UPSGUY72 · May 28, 2015

Richard Harrow said:
Yeah that'll be a complaint. Customer clearly wanted the package future'd when he said "why don't you come back tomorrow".

You do not future a package when someone is at the location. They either sign for it or it get sheeted refused. You also do future a resi delivery.

dumbmuthertrucker · May 28, 2015

You should have informed him that if he refuses the delivery then it will be returned to the shipper. If you let him make the call, then your :censored2:

is covered if he later complains.

9.5er · May 28, 2015

Should have the Sup deliver it tomorrow. They got nothing better to do once all the drivers leave the building anyway.

Jones · May 28, 2015

I would have brought it back tomorrow at the same time.

Packmule · May 28, 2015

Sounds like a need to start filing hours grievances. Sooner or later someone will be able to get there at a more respectable hour.

Catatonic · May 28, 2015

Dr.Brownz said:
I've told management to pull their heads out of their ass's on more than one occassion. No one wants a *** da** residential delivery at 8 or 9pm. I'd be annoyed if someone knocked on my door past 7pm. The only time we should deliver that late is peak season. It just isn't good customer service.

Dr Brownz Delivery Service!

Shifting Contents · May 28, 2015

Jackburton said:
Maybe they can update the DIAD to take out refused "Damage" and replace it with "Too late". Amazon does state on their time frame "package will be delivered before 8pm" under tracking.

My Diad has refused/too late as an option

UpstateNYUPSer(Ret) · May 28, 2015

Jackburton said:
Maybe they can update the DIAD to take out refused "Damage" and replace it with "Too late". Amazon does state on their time frame "package will be delivered before 8pm" under tracking.

There is a "Refused" "Too late" option already in the DIAD.

To the OP----why would you engage the OP beyond "Sorry I am so late----first initial, last name, please"? You are under no requirement to nor is he interested in or entitled to an explanation.

Catatonic · May 28, 2015

Shifting Contents said:
My Diad has refused/too late as an option

Humphmm!
I think that is becaused it arrived "too late" to be of use ... not late in the day.

UpstateNYUPSer(Ret) · May 28, 2015

upsguy72 said:
You do not future a package when someone is at the location. They either sign for it or it get sheeted refused. You also do future a resi delivery.

What if they are on vacation and have asked that their packages be held for delivery when they get back?

(I would still find a safe place to DR rather than have to deal with them later)

oldngray · May 28, 2015

The customer acts like you wanted to be working that late delivering his junk instead of being home sitting in a recliner watching reality shows like him.

Catatonic · May 28, 2015

FilingBluesFL said:
So guy has some food that has to be signed for, I show up at 9:05pm, knock gently since they're in kind of an elderly apartment building thing, and didn't want to wake EVERYONE up...

Guy (had to have been older womans kid) opens the door, rubbing his eyes, says to me "... why are you knocking this late?" "Oh, this needs a signature please."

*takes the board*

"Don't deliver here this late..." "It's not really my choice, this is when I'm told to be here."

"I'm telling you, don't deliver here this late again." "I can't do that. I have to make an attempt on every package."

"I said, don't come here this late. Come earlier or don't come at all." "Sorry, but I can't just not attempt to deliver this package."

*throws DIAD on box and starts closing door*

"WELL HOW ABOUT YOU COME BACK AGAIN TOMORROW."

"Ok!"

Refused: Didn't want.

Done.

Think he'll be wondering when it's going to show up tomorrow?

He was just having a bad day.
He just learned his mother was dying.
I would feel like a heel.

UpstateNYUPSer(Ret) · May 28, 2015

Whatbrownwontdoforyou said:
Your going to get a concern.......it's not your call to refuse his package.......you have to call your sup and let him make the decision........you said yourself he will be expecting del tomorrow

I am picturing the old guy sitting in his favorite chair, just waiting for his package to arrive, much like old people at the nursing home all dressed up, waiting for their kids to pick them up to go for a ride.

HEFFERNAN · May 28, 2015

My last delivery yesterday was a straight from Maine lobster. It was 650 so a little late for dinner (unless you're a UPS driver).
I cared for half a second because I saw it was shipped ground/shipper release, left on doorstep and rang bell.

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