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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 360062" data-attributes="member: 12570"><p>There is a very simple yet effective way to curb this practice. Take one of the "send agains" and go to the consignee and ask them point blank if they were home on that day and at that time. If they say yes, show them the service cross and advise them that a delivery attempt was made (on paper, or on DIAD to be more accurate) and then give them either the toll free or the center number so that they can voice their concerns. If you have the time, track the pkg for that customer and show them the progress, to include the "delivery attempt". Ask them if there was a delivery notice on the door, as I'm sure the driver simply scanned the notice in the pkg car and then threw it away. Yes, you would be basically throwing the cover driver under the bus, but you would also be teaching him a valuable lesson and one that he would come to appreciate it when he has his own route and a cover driver is doing this to him.</p><p> </p><p>I had a cover driver who had a bad habit of doing this and this approach, while not 100% effective, proved to be quite effective. He was also good at NSN, NSS, NSP, or any of the other options available so that he wouldn't actually have to get off his butt and make the actual delivery attempt. It took 2-3 sequences like this until he finally figured out that he was not only screwing me but, more importantly, screwing the customer and he is now one of the better cover drivers in the bldg.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 360062, member: 12570"] There is a very simple yet effective way to curb this practice. Take one of the "send agains" and go to the consignee and ask them point blank if they were home on that day and at that time. If they say yes, show them the service cross and advise them that a delivery attempt was made (on paper, or on DIAD to be more accurate) and then give them either the toll free or the center number so that they can voice their concerns. If you have the time, track the pkg for that customer and show them the progress, to include the "delivery attempt". Ask them if there was a delivery notice on the door, as I'm sure the driver simply scanned the notice in the pkg car and then threw it away. Yes, you would be basically throwing the cover driver under the bus, but you would also be teaching him a valuable lesson and one that he would come to appreciate it when he has his own route and a cover driver is doing this to him. I had a cover driver who had a bad habit of doing this and this approach, while not 100% effective, proved to be quite effective. He was also good at NSN, NSS, NSP, or any of the other options available so that he wouldn't actually have to get off his butt and make the actual delivery attempt. It took 2-3 sequences like this until he finally figured out that he was not only screwing me but, more importantly, screwing the customer and he is now one of the better cover drivers in the bldg. [/QUOTE]
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