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Brown Cafe UPS Forum
UPS Discussions
Driver assist?
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<blockquote data-quote="local804" data-source="post: 185610" data-attributes="member: 1123"><p>I have heard this one a little too much also. What happens when the customer is tracking the packages all day and the UPS 800 number tells her the driver will be there by 7. Customer waits and waits then tracks the package to find an exception for the package sheeted when the driver comes in at 730pm. Its just another UPS coverup/fudge which the CUSTOMER suffers once again. The packages could and should be service end of discussion. Instead of busting the drivers balls to get more volume lets try to service the ones we have. Customer retention should be the number 1 priority at ups. Wait......First 10 minutes of the day is working safe.</p></blockquote><p></p>
[QUOTE="local804, post: 185610, member: 1123"] I have heard this one a little too much also. What happens when the customer is tracking the packages all day and the UPS 800 number tells her the driver will be there by 7. Customer waits and waits then tracks the package to find an exception for the package sheeted when the driver comes in at 730pm. Its just another UPS coverup/fudge which the CUSTOMER suffers once again. The packages could and should be service end of discussion. Instead of busting the drivers balls to get more volume lets try to service the ones we have. Customer retention should be the number 1 priority at ups. Wait......First 10 minutes of the day is working safe. [/QUOTE]
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