Hello all. First post. Wish it was under better circumstances, but here goes...so I ordered 2 items from sears direct, one was a glass door for my kitchen stove and the other a bottom brace for the door. I was about 7 houses down walking my dog when the ups truck stopped by my house. When he exited the truck carrying my glass stove door it slipped out of his hands and crashed to my driveway. The driver picked it back up and put it back into the truck and grabbed the bottom brace. He walked to my doorstep and let my girlfriend sign for the package without saying anything to her about the glass door. I was about two houses down when he got back into his truck and drove off. I didn't realize that it was my glass door he dropped until I seen the glass sparkling on my driveway. I called the ups store and notified them. We opened a claim and the person I spoke to said both packages were listed as delivered. I'm just stunned that this happened. So, I'm asking if you guys ever own up to your mistakes? Am I out a $150 glass stove door? What do you all recommend? Thanks all.