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<blockquote data-quote="newfups" data-source="post: 1153665" data-attributes="member: 46319">He still had to turn it in at the end of his day. I guarantee he isn&#039;t going to toss it out in some dumpster on his route. He isn&#039;t going to risk his job for a broken glass door.&nbsp; Accidents happen.&nbsp; Sears will most likely have updated tracking/damage information soon.&nbsp; Sometimes it takes a bit of time to show up.&nbsp; Or if they don&#039;t have a damage clerk in the evening, it may have been put aside for the daytime.&nbsp; What&#039;s the tracking # on the damaged package?&nbsp; Also, if you hadn&#039;t been home or seen what occurred----you will still be &quot;expecting&quot; that second package to show up.&nbsp; By the time you followed up on it, either next day or later, this package would have already be updated in tracking as to the event.&nbsp; You just happened to see what occurred and expected instant updates.&nbsp; It rarely works that way.&nbsp; I&#039;m sure this will be resolved satisfactorily.&nbsp; Again, it&#039;s not worth his job, he will do what is necessary.&nbsp; Accidents happen.</blockquote>

[QUOTE="newfups, post: 1153665, member: 46319"] He still had to turn it in at the end of his day. I guarantee he isn't going to toss it out in some dumpster on his route. He isn't going to risk his job for a broken glass door. Accidents happen. Sears will most likely have updated tracking/damage information soon. Sometimes it takes a bit of time to show up. Or if they don't have a damage clerk in the evening, it may have been put aside for the daytime. What's the tracking # on the damaged package? Also, if you hadn't been home or seen what occurred----you will still be "expecting" that second package to show up. By the time you followed up on it, either next day or later, this package would have already be updated in tracking as to the event. You just happened to see what occurred and expected instant updates. It rarely works that way. I'm sure this will be resolved satisfactorily. Again, it's not worth his job, he will do what is necessary. Accidents happen. [/QUOTE]

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