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Drivers Fired (Air Issues)
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 837473" data-attributes="member: 12570"><p>The difference between you and the drivers in question is you have 20+ years of experience while they probably have less than 10. I do disagree with your "problem solved" statement as the problem is not solved until the customer gets what they have paid for. Customers don't want a refund--they want their stuff there on time.</p><p> </p><p>Sheeting NDA at 10:29 as NI1 and then delivering it at 10:36 is just asking for trouble. Our district, as I'm sure all others do, has a person who is tasked with monitoring NDA issues such as this one. We also have a person who monitors 12-1 and after 5 issues. I had a NI1 between 12-1 and received an ODS asking if it was residential or commercial.</p><p> </p><p>With all of the technology in place it amazes me that people still take shortcuts. Deliver the air first (along with the ground if possible) and then deliver the ground. Do not deliver any ground if you think you may have late air. If you have too much air or think you will have late air tell someone before you leave the building--if they don't adjust the dispatch then deliver air only and let the chips fall where they may.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 837473, member: 12570"] The difference between you and the drivers in question is you have 20+ years of experience while they probably have less than 10. I do disagree with your "problem solved" statement as the problem is not solved until the customer gets what they have paid for. Customers don't want a refund--they want their stuff there on time. Sheeting NDA at 10:29 as NI1 and then delivering it at 10:36 is just asking for trouble. Our district, as I'm sure all others do, has a person who is tasked with monitoring NDA issues such as this one. We also have a person who monitors 12-1 and after 5 issues. I had a NI1 between 12-1 and received an ODS asking if it was residential or commercial. With all of the technology in place it amazes me that people still take shortcuts. Deliver the air first (along with the ground if possible) and then deliver the ground. Do not deliver any ground if you think you may have late air. If you have too much air or think you will have late air tell someone before you leave the building--if they don't adjust the dispatch then deliver air only and let the chips fall where they may. [/QUOTE]
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