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<blockquote data-quote="dannyboy" data-source="post: 572083" data-attributes="member: 484"><p><strong><span style="color: #006400"> </span><span style="color: black">Dont apologize, it fit perfectly.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">In this day of overly price conscious shoppers, the people with a higher price need to offer something to the customer to make that customer feel like it is worth that extra price. Its called value added.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">Right now, UPS seems to be in a mode that is trying to impress the customer with all these little high tech value added bling blings. And yeah, they are nice.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">But as a customer, I would rather have my packages on time, at the same time daily, rather than have to access the computer to find out if they will be there at 10:30 AM or after 4:30 PM. A package that gets there right before closing time might as well be delivered the next day. It has no value to me at closing time. Where it has value is when it gets delivered earlier in the day so I can do something with it.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">Our company is run by a bunch of high tech geeks that think the rest of the world is impressed.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">We need to stay focused on our customer base. And build on it by building value, something that judging by our stock price, people dont see. To far too many customers, we are not a valued part of their business, we are more like a necessary inconvenience that they dont have a choice in.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">We need to understand that when we make a change in the deliveries of the business packages to our customers. And they dont give a rats behind about UPS saving a few cents here and there, they want their packages as early as they can. Just like they have had for years.</span></strong></p><p> <strong></strong></p><p><strong><span style="color: #000000">d</span></strong></p></blockquote><p></p>
[QUOTE="dannyboy, post: 572083, member: 484"] [B][COLOR=#006400] [/COLOR][COLOR=black]Dont apologize, it fit perfectly.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]In this day of overly price conscious shoppers, the people with a higher price need to offer something to the customer to make that customer feel like it is worth that extra price. Its called value added.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]Right now, UPS seems to be in a mode that is trying to impress the customer with all these little high tech value added bling blings. And yeah, they are nice.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]But as a customer, I would rather have my packages on time, at the same time daily, rather than have to access the computer to find out if they will be there at 10:30 AM or after 4:30 PM. A package that gets there right before closing time might as well be delivered the next day. It has no value to me at closing time. Where it has value is when it gets delivered earlier in the day so I can do something with it.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]Our company is run by a bunch of high tech geeks that think the rest of the world is impressed.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]We need to stay focused on our customer base. And build on it by building value, something that judging by our stock price, people dont see. To far too many customers, we are not a valued part of their business, we are more like a necessary inconvenience that they dont have a choice in.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]We need to understand that when we make a change in the deliveries of the business packages to our customers. And they dont give a rats behind about UPS saving a few cents here and there, they want their packages as early as they can. Just like they have had for years.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]d[/COLOR][/B] [/QUOTE]
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