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<blockquote data-quote="JustTired" data-source="post: 572705" data-attributes="member: 10234"><p>OK, here's my opinion and I've expressed it before.</p><p> </p><p>While the typical driver defines a "customer" as any one he picks up from or delivers to, the company (for the most part) sees only those we pick up from as the "customer".</p><p> </p><p>While it's true that we are only paid by the pickup customer, we are an extension of that pickup customer. Meaning that their customer becomes our customer when we commit to the delivery of the product.</p><p> </p><p>When XYZ Co. sends a pkg thru our system to their "customer", we are XYZ Co. on the delivery end. Whether it's on time, delivered properly, damaged, driver being rude, etc., it reflects not only on UPS but the XYZ Co. as well.</p><p> </p><p>Until someone realizes that actions on the UPS end not only reflect upon UPS, but the company we consider "our customer".....then business will continue to be lost.</p><p> </p><p>While some changes have been for the better...far too many have been to the detriment of customers. And I'm using the driver definition of customer here.</p><p> </p><p>I feel that the company could listen to the drivers concerns with a more open mind. After all, the driver has his finger on the pulse of the business. Too many higher up seem to be standing there ready to use a defibrillator on a patient that's suffering a head cold at worst.</p></blockquote><p></p>
[QUOTE="JustTired, post: 572705, member: 10234"] OK, here's my opinion and I've expressed it before. While the typical driver defines a "customer" as any one he picks up from or delivers to, the company (for the most part) sees only those we pick up from as the "customer". While it's true that we are only paid by the pickup customer, we are an extension of that pickup customer. Meaning that their customer becomes our customer when we commit to the delivery of the product. When XYZ Co. sends a pkg thru our system to their "customer", we are XYZ Co. on the delivery end. Whether it's on time, delivered properly, damaged, driver being rude, etc., it reflects not only on UPS but the XYZ Co. as well. Until someone realizes that actions on the UPS end not only reflect upon UPS, but the company we consider "our customer".....then business will continue to be lost. While some changes have been for the better...far too many have been to the detriment of customers. And I'm using the driver definition of customer here. I feel that the company could listen to the drivers concerns with a more open mind. After all, the driver has his finger on the pulse of the business. Too many higher up seem to be standing there ready to use a defibrillator on a patient that's suffering a head cold at worst. [/QUOTE]
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