So a few weeks ago our management team "hand picked" a group of drivers to complete a survey. When I asked what this was all about I was more or less told to mind my own buisness since I was not one of the select few picked to complete the survey. The drivers who were selected all had something in common: They were either a) not known to openly voice thier opinions about how the centre is run on a regular basis or, b) new employees who are too "green" to know any better. If this is infact the ERI, management pretty much designed it to tell them what they want to hear. Has this happened in any other centre? Is this UPS's new way of creating false numbers on a report thus, ignoring the real problems?