Expensive Three Dollar Mirror

over9five

Moderator
Staff member
I always think of Growth. If you hit your good employees with this petty garbage (charging an accident for a cracked mirror), your employee is not going to get sales leads.

Happy employees get you sales leads, not employees who you just screwed out of their safe driving years for a $3 mirror.
 

browniehound

Well-Known Member
I always think of Growth. If you hit your good employees with this petty garbage (charging an accident for a cracked mirror), your employee is not going to get sales leads.

Happy employees get you sales leads, not employees who you just screwed out of their safe driving years for a $3 mirror.

I like that way of thinking Over. Still I put in my sales leads when I came to the route and that was it. They want 1 a month but I have no idea where to get it. I mean its a simple as this: I deliver to three streets. There are 35 individual businesses on my route. 27 of them are pick-ups already. Over the last 4 months nobody has moved, nor has there been any new construction. Where am I going to get a sales lead?

I'm talking a quality lead here. I mean I could probably harass a customer into giving me a number just to say "I got a lead" but what good is that? Its not going to generate anymore volume. That being said, the sales lead sup. would be ok with it because it ups his sales leads number. He doesn't care about volume, he just wants his numbers to look good. That means sales leads, sold lead, and producing leads regardless of how much revenue they are generating.

One last thing, I DON"T NEED ANYMORE WORK. Some days I can't shut the door in the morning and most days I cant fit another package at the end of pick-ups. Everyday I fill my truck with pick-up pieces. 8 out of 10 days I am dispatched over my range and its not just a few stops, its more like 10-15.

But yeah, I'll get you a lead so I can pick-up another stop and spend another 10 minutes out there that I don't have. I love you too UPS
 

FracusBrown

Ponies and Planes
One size fits all with accidents. An accident is an accident in the eyes of UPS. It would make better sense to classify an accident based on how much damage was done. ANY propery damage is an accident now. Not a whole lotta safe driving years if this was for everyone.
 

trickpony1

Well-Known Member
Scratch-
You had a choice of going left of center to avoid the tree limb and causing a head on collision or breaking a 3 dollar mirror.
Which would they have preferred you do?
 

soberups

Pees in the brown Koolaid
One size fits all with accidents. An accident is an accident in the eyes of UPS. It would make better sense to classify an accident based on how much damage was done. ANY propery damage is an accident now. Not a whole lotta safe driving years if this was for everyone.

1. We no longer receive Safe Driving Awards.

2. We can be "charged" with an accident whether there was anything we could have done to avoid it or not.

3. We can be "charged" with an accident even if no accident ever occured.

As long as my paycheck clears, I could care less whether I get "charged" with anything or not. The entire process has become arbitrary to the point of being meaningless.
 

UPSGUY72

Well-Known Member
I busted a mirror with a tree limb Friday. It happened at 11AM after a heavy rain, the tree branch was hanging down a little more than usual and it pushed my right side mirror frame back and the bottom mirror broke on top of the hand rail. I called my Supervisor immediately to report it, I was just planning to write it up on my DVIR as usual. I went back to delivering, and a little later I get a call back from him and I was told to call my Center Manager, which I did. We have a new Division Manager who evidently goes about doing things differently than what was previously acceptable.

An hour after the tree limb incident, I am told to go back to the scene. My Supervisor and another Supe show up to take pictures and document everything. He takes pictures of the offending tree branch and the P7 mirror bracket. Meanwhile, my Center Manager is on the phone with our District Safety person to decide how this will be rated. At the end of the day, my Supe calls me and tells me to be at work fifteen minutes early Monday. He was told to report it to Liberty Mutual, so I am being charged with an accident. I will get a Safety Ride Monday over a three dollar mirror and a tree limb.

I told my Supe that I thought this was a little extreme. A three dollar mirror that a mechanic can replace in a couple of minutes. I said "UPS is going to waste a hundred dollars on something this minor"? He replies, "No, the Center will be charged $1500.00". Amazing. The Carwash and Preload break them all the time and don't report them. The driver gets the book thrown at him. Does anybody know where this $1500 figure comes from?


I've broken 5 or 6 mirrors in the last year two in the past two weeks one other them on the car next to mine as I was pulling out of the building one morning as the a SUP and building manager were watching. I just write in up as cracked mirror in the DVIR as I was told after the first one and don't worry about it.
 

toonertoo

Most Awesome Dog
Staff member
Well there goes your employee of the month:funny:.
No its not funny.
Now tell us how many accidents did you have before you totally were driving unsafely and took out this bohemeth limb?
I had the same thing happen once, power was out, limbs were heavy.
How could I have avoided it? Standard answer. I could have stayed home.
Or I could have veered into the other lane and took out a car and passengers, to avoid breaking a 3 dollar mirror, or I could have locked it up and got rear ended. .
Im sorry it got you, its getting us all.
 

satellitedriver

Moderator
Damn the luck, Scratch.
Think of all the time wasted -(and add it to the cost)- by your Sup, center manager, DM and the district safety person.
Time and money down the drain that could have been used in a productive manner.
I.E should do a time study to speed up the accident investigation process and hold managers to the standards they dream up.

BTW,
If breakage of a mirror is so important, maybe UPS should invest in unbreakable acrylic mirrors.
 

Jones

fILE A GRIEVE!
Staff member
Well there goes your employee of the month:funny:.
No its not funny.
Now tell us how many accidents did you have before you totally were driving unsafely and took out this bohemeth limb?
I had the same thing happen once, power was out, limbs were heavy.
How could I have avoided it? Standard answer. I could have stayed home.
Or I could have veered into the other lane and took out a car and passengers, to avoid breaking a 3 dollar mirror, or I could have locked it up and got rear ended. .
Im sorry it got you, its getting us all.
I said that in a meeting once, it went downhill pretty quickly from there.....
 

toonertoo

Most Awesome Dog
Staff member
I said that in a meeting once, it went downhill pretty quickly from there.....
Jones we could be soul mates, they didnt like the answer, either, but it was true. I did not get charged.
Now the guy next to me tried to move his truck, and it hit my mirror pushing it into my window and breaking it. He did not get charged, and Im glad, they are parked so tight and I leave later, but I would have been charged, I always get charged now.
It all depends on the mgmt and the flavor of the month.
 

scratch

Least Best Moderator
Staff member
I break mirrors all the time. Sh%$ happens in the real world. We have a box of replacement mirrors sitting on a bench in our auto shop, and if you write it up on your DVIR the mechanic goes out there and sticks a new one on and calls it good. Its a $3 piece of glass with glue on the back. Life goes on.
I must be too simple minded to understand certain things. I made a mistake and owned up to breaking the mirror. It cost three bucks and the mechanic takes a ratchet and 1/2" socket and screws a new one on in a minute or two. My mechanic replaces so many, he puts them in perfect position and I don't even have to adjust it after he slaps one on.
wow scratch, I'm sorry they're making such a mountain out of this. It's the way they are and we all know it but dammit, it still stings.
My original title for this thread was going to be "Making a Mountain Out of a Molehill"

My center is the same as Sober's--simply write the mirror up and it will be replaced.

Scratch, it sounds as though your new division manager is trying to make a statement. I am wondering what would have happened had you decided not to call and to simply write the mirror up in your DVIR.
Probably if I just wrote it up on my DVIR and told the OMS when I got back in, this would have had a better outcome. All the FT management are long gone by then. I do have a new DM. I like her from my first impressions, she seems to have made an effort on fixing pre-existing sloppy practices. I'm talking about sloppy uniforms, RS labels and DFUs not attempted, and so on.
Why did your sup even bother telling your center manager, and why did your center manager then feel the need to go running to the DM's office with the terrible awful news that one of his drivers had *gasp* "Broken a mirror!"
Charging you with an accident over this is the biggest load of BS I've seen in a while. What a wonderful company we work for.
+ All the management is on edge right now, somebody made an anonymous corporate complaint and LP had been through the building lurking around recently. Nothing concrete showed up, no "Walks of Shame" with an LP escort out to the parking lot.


And make sure you grieve being charged with an accident. You have "Past practice" on your side.
I have 21 years safe driving out of twenty-six. I have never grieved an accident before. It happened, I was driving, so I just figured to take the warning letter. This is so minor though.
I always think of Growth. If you hit your good employees with this petty garbage (charging an accident for a cracked mirror), your employee is not going to get sales leads.

Happy employees get you sales leads, not employees who you just screwed out of their safe driving years for a $3 mirror.
++ I DR about 125 stops out of 145 a day, I'm mostly residential and have few businesses on my area. A new company just moved in that uses Fedex and the USPS that I was thinking about turning in. I really have 22 years of safe driving, they have screwed up my anniversary date and haven't fixed it despite me asking 5-6 times. I would like to make the Circle of Honor, just for bragging rights.
Scratch-
You had a choice of going left of center to avoid the tree limb and causing a head on collision or breaking a 3 dollar mirror.
Which would they have preferred you do?
Excellent point, I face this very scenario all the time. Trees grow all over the place where I am at, the limbs hang out in the roads and the long driveways I have to go up sometimes. Tree limbs grow, they get wet and hang down, the wind blows, etc. I have some streets I go down everyday with totally blind curves in them. If a car comes around that corner from the opposite direction, you do have to make that choice, either a head on accident or you go into the bushes/tree limbs hanging over the road. The county road crews don't trim things, sometimes I have to do this myself. This incident actually happened in a long driveway with a turnaround at the house about a quarter of a mile from the road, all uphill with tree branches on both sides. I guess I could have walked it off from the street in 20-25 minutes, that would have done wonders for my SPORH and killed my energy level for a while. I think my SPORH is 17.7, I haven't looked at the Operations Report in years, I don't worry about that. When I get rolling on my trace, I hit 20 an hour in some sections.
Well there goes your employee of the month:funny:.

Now tell us how many accidents did you have before you totally were driving unsafely and took out this bohemeth limb?
I had the same thing happen once, power was out, limbs were heavy.
How could I have avoided it? Standard answer. I could have stayed home.
Or I could have veered into the other lane and took out a car and passengers, to avoid breaking a 3 dollar mirror, or I could have locked it up and got rear ended. .
Im sorry it got you, its getting us all.
That is actually funny in a way. I got Employee of the Month for my December Peak Season performance, and I got it again Tuesday morning and had breakfast with my new Division Manager. My Center's EOTM is based on three criteria: Service, Safety, and turning in a Sales Lead. I didn't turn one in in December, I guess somebody in management did this. I didn't turn one in for this past month either. I asked about this and my center manager said in that morning meeting with my new DM that my imaginary December Sales Lead was "producing". I wish I knew who this company I supposedly turned in is, maybe I should buy something from them. Wednesday morning I had a late air, it was an Int'l ASD that was marked "Express Plus" when I delivered it at 10:15. I have an 8:45 Start Time and our EAM commit time is 8:00, I wasn't on the clock anyways. I got the Parking Place and luckily I picked out my $50 worth of stuff out of the catalog and ordered it Friday morning just before I broke the mirror.
 

bad company

semi-pro
The Employee of the Month thing is pretty darn funny. It's funny, because I actually turn in legitimate, sold and producing leads... but no matter what I do, I'll never get EOTM. Not that I wonder why or anything... I know I'm their favorite hourly! :wink2:

The investigation by HR and Security is on-going. In fact, the deadline to complete the investigation has been extended for another two weeks (from what I hear).

I "rubbed" a mirror on the package car parked to the left of me pulling out from the building Thursday morning. I left a small 1" scuff mark from the rubber mirror casing. You'd think I just had a tier 3 accident. Every FT sup in the building came to look at it, they took pictures, and I got held up for about 25 minutes, and ended up needing air help to make all commits. Our lovely center manager lectured me on how I could be charged with an accident... I told him to do it. I could care less... I was then told I have a bad attitude. Oh well... :sad-very:
 

stevetheupsguy

sʇǝʌǝʇɥǝndsƃnʎ
Scratch, my condolences for this silly, silly, mess. The monetary value assigned the differing tiers comes from the same place as the imaginary numbers. I think sober said it in his first post in this thread. Don't worry, a few more years and this will all be something to laugh heartily about.
 

trickpony1

Well-Known Member
Why do you people insist on pulling your PC out of the line up when it is clearly to close to the vehicle next to it?

I would go get the center manager, on road or any tie that happened to be standing around and say, " come here". I would then lead him/her over to the front of your PC and say, "...I don't feel comfortable and safe trying to move this vehicle when it is this close to the next PC".

Then simply take a few steps back and just stand there.
 

Signature Only

Blue in Brown
Yeah, this is a warning to anyone who may be thinking about calling in every accident, "regardless of the severity". We get this in our department all the time with injuries. Please report all injuries, "regardless of their severity" and then when you do you are considered an unsafe worker, and sent a warning letter for your injury record. Oh wait , it is a letter of concern not a warning letter. My bad. They want to be able to say to report all accidents regardless of the severity to CTA but they really don't want you to report them all to CYA. When you CYA you upset the #s game apple cart.
That's the way I've found things to be. What is going on with this company?
 

satellitedriver

Moderator
Why do you people insist on pulling your PC out of the line up when it is clearly to close to the vehicle next to it?

I would go get the center manager, on road or any tie that happened to be standing around and say, " come here". I would then lead him/her over to the front of your PC and say, "...I don't feel comfortable and safe trying to move this vehicle when it is this close to the next PC".
That tactic may work in feeders, but it would never fly in pkg.

Then simply take a few steps back and just stand there.
 

brownman15

Well-Known Member
1. We no longer receive Safe Driving Awards.

2. We can be "charged" with an accident whether there was anything we could have done to avoid it or not.

3. We can be "charged" with an accident even if no accident ever occured.

As long as my paycheck clears, I could care less whether I get "charged" with anything or not. The entire process has become arbitrary to the point of being meaningless.

and grieve any warning letter
 
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