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<blockquote data-quote="vantexan" data-source="post: 2584411" data-attributes="member: 24302"><p>In fairness to FedEx there are a lot of variables factoring into why a pkg is late. Which is why I think the company focuses on RDL's over WDL's. Most people, shippers and recipients, understand that things like bad weather and mechanical failures happen and are ok as long as they get their pkg same day. It's when important pkgs are delayed til next day or beyond that they get upset mostly. The small percentage that get angry over a pkg arriving a few minutes past it's commit time aren't worth worrying about IMO. I always tried to get business P1 off first, especially hospitals and other medical offices. I always tried to get all P1 off on time but I've had enough customers be real jerks about my arriving at 1025 that I stopped caring. Quite a few out in 1630 commit areas just can't grasp why I don't arrive before 1445, especially if they moved there from 1030 areas. I've literally heard it all. And I've heard the incredibly nasty abuse mgrs have to repeatedly take from customers on the phone in some areas of the country who see every delay, every mistake as a way to tear someone a new one. It's no wonder so many mgrs jumped at that buyout years ago. And believe me, I've dealt with some real jackass mgrs over the years. But the flip side is ops mgrs have it coming at them from every direction. They've got unhappy couriers, angry customers, demanding bosses. Constant paperwork, constant hiring issues. Constantly putting out fires. Doesn't bring the best out of many of them. If you've got a good one who keeps it together and makes good decisions be thankful.</p></blockquote><p></p>
[QUOTE="vantexan, post: 2584411, member: 24302"] In fairness to FedEx there are a lot of variables factoring into why a pkg is late. Which is why I think the company focuses on RDL's over WDL's. Most people, shippers and recipients, understand that things like bad weather and mechanical failures happen and are ok as long as they get their pkg same day. It's when important pkgs are delayed til next day or beyond that they get upset mostly. The small percentage that get angry over a pkg arriving a few minutes past it's commit time aren't worth worrying about IMO. I always tried to get business P1 off first, especially hospitals and other medical offices. I always tried to get all P1 off on time but I've had enough customers be real jerks about my arriving at 1025 that I stopped caring. Quite a few out in 1630 commit areas just can't grasp why I don't arrive before 1445, especially if they moved there from 1030 areas. I've literally heard it all. And I've heard the incredibly nasty abuse mgrs have to repeatedly take from customers on the phone in some areas of the country who see every delay, every mistake as a way to tear someone a new one. It's no wonder so many mgrs jumped at that buyout years ago. And believe me, I've dealt with some real jackass mgrs over the years. But the flip side is ops mgrs have it coming at them from every direction. They've got unhappy couriers, angry customers, demanding bosses. Constant paperwork, constant hiring issues. Constantly putting out fires. Doesn't bring the best out of many of them. If you've got a good one who keeps it together and makes good decisions be thankful. [/QUOTE]
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