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<blockquote data-quote="MrFedEx" data-source="post: 727719" data-attributes="member: 12508"><p>Great observation. The customers get what Fred is willing to pay for, and these days, that's not very much. Federal Express made it's reputation on always going above and beyond for the customer. FedEx, on the other hand, attempts to make the customer <em>believe</em> they are receiving outstanding service when they are not. As Smith steadily de-contents the quality of the workforce the sterling FedEx reputation will become completely worthless. Dispatchers, managers, CSA's and everyone else who deals with customer complaints have all become expert at diverting customers with excuses and outright lies. Oh, and don't forget the outsourced call centers where the agents don't even understand how packages move through the FedEx system. A truly brilliant move from a "quality" company.</p><p> </p><p>The smoke and mirror machine is starting to become overworked and most customers are smart enough to figure it out after a couple of bad experiences. Smith serves Kool-Aid to everyone.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 727719, member: 12508"] Great observation. The customers get what Fred is willing to pay for, and these days, that's not very much. Federal Express made it's reputation on always going above and beyond for the customer. FedEx, on the other hand, attempts to make the customer [I]believe[/I] they are receiving outstanding service when they are not. As Smith steadily de-contents the quality of the workforce the sterling FedEx reputation will become completely worthless. Dispatchers, managers, CSA's and everyone else who deals with customer complaints have all become expert at diverting customers with excuses and outright lies. Oh, and don't forget the outsourced call centers where the agents don't even understand how packages move through the FedEx system. A truly brilliant move from a "quality" company. The smoke and mirror machine is starting to become overworked and most customers are smart enough to figure it out after a couple of bad experiences. Smith serves Kool-Aid to everyone. [/QUOTE]
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