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FDX vs. UPS
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<blockquote data-quote="randomUPSISer" data-source="post: 647175" data-attributes="member: 24399"><p>I'm sorry, "I thought we had very well paid sales people to do this job". That seems to be the common feeling among the MIP participants in my location. (and there are hundreds of them) We arent asking the package drivers to manage their centers, or the sales guys to do IT. Why should we ask the management guys to do sales? </p><p></p><p>That being said, I didn't submit a lead. Being an IT guy, I simply dont have any good leads to give. Some people I work around did, and none of their contacts were EVER CALLED. Some of the leads were a couple hounded boxes a day. Seems to me, that even if I had submitted a lead the sales guys (who apparently were already dropping the ball since they are asking us to do their job for them) dropped the ball. Logically, whose fault does this point to? </p><p></p><p></p><p></p><p>Then why is UPS losing volume still? When the service is more expensive, and of similar quality customers leave. If the service is similar price, and less quality, customers leave. Are customers leaving, or not? UPS seems to say we are losing customers. That's the "bottom line", regardless of what our internal studies tell us. It's entirely possible the internal studies are wrong. It's also possible that our internal studies are measuring "service improvement", not "service compared to our competitors". </p><p></p><p>I bet lots of internal studies at GM said the company was doing great right up until the bankruptcy <img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></p></blockquote><p></p>
[QUOTE="randomUPSISer, post: 647175, member: 24399"] I'm sorry, "I thought we had very well paid sales people to do this job". That seems to be the common feeling among the MIP participants in my location. (and there are hundreds of them) We arent asking the package drivers to manage their centers, or the sales guys to do IT. Why should we ask the management guys to do sales? That being said, I didn't submit a lead. Being an IT guy, I simply dont have any good leads to give. Some people I work around did, and none of their contacts were EVER CALLED. Some of the leads were a couple hounded boxes a day. Seems to me, that even if I had submitted a lead the sales guys (who apparently were already dropping the ball since they are asking us to do their job for them) dropped the ball. Logically, whose fault does this point to? Then why is UPS losing volume still? When the service is more expensive, and of similar quality customers leave. If the service is similar price, and less quality, customers leave. Are customers leaving, or not? UPS seems to say we are losing customers. That's the "bottom line", regardless of what our internal studies tell us. It's entirely possible the internal studies are wrong. It's also possible that our internal studies are measuring "service improvement", not "service compared to our competitors". I bet lots of internal studies at GM said the company was doing great right up until the bankruptcy :peaceful: [/QUOTE]
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