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FDX vs. UPS
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<blockquote data-quote="pretzel_man" data-source="post: 647245" data-attributes="member: 927"><p>Our SEAS reports check absolute service. Since you're an IT guy you can probably verify that easily.</p><p> </p><p>Our GSR's are SIGNIFICANTLY down over the last three years. That is also a measure of absolute service.</p><p> </p><p>Finally, many customer that downgraded service due to cost have stayed with ground because the service was so good.</p><p> </p><p>We are not losing customers due to service (generally). Most leave for a better price. There is certainly some loss due to our ease of use and package handling (which is improving).</p><p> </p><p>BTW, even an IT guy can get a sales lead. I got three producing leads this year and it had nothing to do with my job. It was just due to places I go for personal commerce.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 647245, member: 927"] Our SEAS reports check absolute service. Since you're an IT guy you can probably verify that easily. Our GSR's are SIGNIFICANTLY down over the last three years. That is also a measure of absolute service. Finally, many customer that downgraded service due to cost have stayed with ground because the service was so good. We are not losing customers due to service (generally). Most leave for a better price. There is certainly some loss due to our ease of use and package handling (which is improving). BTW, even an IT guy can get a sales lead. I got three producing leads this year and it had nothing to do with my job. It was just due to places I go for personal commerce. P-Man [/QUOTE]
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