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FDX vs. UPS
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<blockquote data-quote="pretzel_man" data-source="post: 647320" data-attributes="member: 927"><p>ISer:</p><p> </p><p>I don't know what else to say...</p><p> </p><p>By all measures, our air service is on par with FedEx. Within .1% from survey to survey.</p><p> </p><p>Our ground service is significantly better.</p><p> </p><p>Our internal measures, GSR Stats, External surveys, and customers tell us this. </p><p> </p><p>Customers are not leaving due to service.</p><p> </p><p>As far as sales leads go... I can't comment on the experience of the person sitting next to you. I got three producing sales leads this year and could have done more. </p><p> </p><p>This has nothing to do with a personal incentive. We have 400,000 people that can help grow the business. Seems like the right thing to me.</p><p> </p><p>If you work out of NJ, its not inappropriate to call the NorthEast Region BD manager and complain about not following up on a lead. When customers have told me about problems, I've called the district / region office many times to get resolution.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 647320, member: 927"] ISer: I don't know what else to say... By all measures, our air service is on par with FedEx. Within .1% from survey to survey. Our ground service is significantly better. Our internal measures, GSR Stats, External surveys, and customers tell us this. Customers are not leaving due to service. As far as sales leads go... I can't comment on the experience of the person sitting next to you. I got three producing sales leads this year and could have done more. This has nothing to do with a personal incentive. We have 400,000 people that can help grow the business. Seems like the right thing to me. If you work out of NJ, its not inappropriate to call the NorthEast Region BD manager and complain about not following up on a lead. When customers have told me about problems, I've called the district / region office many times to get resolution. P-Man [/QUOTE]
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