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FedEx Discussions
FedEx Claims: The Real Scam
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<blockquote data-quote="RTURNSONLY" data-source="post: 1064856" data-attributes="member: 42148"><p>I don't believe you are following FedEx policy, at least at Express side. If a customer wants to open up a package before delivery, they need to accept the package first with a signature and then package is theirs and can't be returned. CRR should perform a Dex Scan, Damaged/delivery completed, and enter comments. Only then recipient can follow up with a claim. If customer wants to refuse package due to visual damage, CRR should enter appropiate refusal scan and return package intact to station CSA.</p></blockquote><p></p>
[QUOTE="RTURNSONLY, post: 1064856, member: 42148"] I don't believe you are following FedEx policy, at least at Express side. If a customer wants to open up a package before delivery, they need to accept the package first with a signature and then package is theirs and can't be returned. CRR should perform a Dex Scan, Damaged/delivery completed, and enter comments. Only then recipient can follow up with a claim. If customer wants to refuse package due to visual damage, CRR should enter appropiate refusal scan and return package intact to station CSA. [/QUOTE]
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