Operational needs
Virescit Vulnere Virtus
Earlier than the package was delivered. Oops, I should have said 20 mins not 30.
Fedex Complaints pouring in... .....lol
- Thread starter kickpackage1
- Start date
Earlier than the package was delivered. Oops, I should have said 20 mins not 30.
Goldilocks
Well-Known Member
This is the second ground driver that has screwd up. First on signs my name on a direct sig required pkg now this one pod my pkg 20 min before del.
We invite you to be the customer we all loathe...if you can stand customer service that is.
Mr. 7
The monkey on the left.
I don't know about ground but, I'm pretty sure at express, the time stamp is the time the (first) bar code gets scanned.
That way, if you have a 100 piece bulk due at 1030, as long as the first pkg. got scanned at 1029 or even 1030, the remaining that will take another 10-15 mins. to scan will all show del'd at 1029 or 1030. Regardless of what time you "close" the del.
Cactus
Just telling it like it is
In denial that Ground falsifies again?
watdaflock?
Well-Known Member
I shop local and personally deliver any packages.
You're a fool to trust any courier.
You're a fool to trust any courier.
No. Why not do something about it?
Not sure. I know for pickups it's the close time.
UpstateNYUPSer(Ret)
Well-Known Member
The time stamp is the time that you scan the first package.
Not on pickups.
Operational needs
Virescit Vulnere Virtus
Really? Time we scan first package is pu time. I wonder why it's different for Ground?
Maybe for Ground it's both but either the first scan or the last has to be within the pickup window.
soc151
Well-Known Member
Is that new? I've always been told that as long as the pickup is opened within the window, it doesn't matter what time it's closed. I've waited quite a few times for a customer to finish up that last "5 more minutes" package, scanned it outside the close time, and never showed up on the late report. I haven't done it in awhile though...my idea of 5 minutes, and the customer's, usually do not match.
Cactus
Just telling it like it is
Oh I see, it's up to Express to fix Ground's friends.
No. It's up to customers to refer their complaints to the appropriate customer service representatives.
Someone failed their pretrip
http://abcnews.go.com/US/colorado-f...k-spilling-packages/story?id=27788967&ts=true
http://abcnews.go.com/US/colorado-f...k-spilling-packages/story?id=27788967&ts=true
STFXG
Well-Known Member
Haha that's so great. Hello handsheets for missing packages!
in.
