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Fedex getting "grounded"?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 311560" data-attributes="member: 12570"><p>Although the economy can indeed be blamed for a portion of their decline, I have heard a lot of complaints from my customers about service issues with FedEx Ground. The Express part is just fine and I rarely hear of service issues with them. I pick up from a MBE store and they urge their customers to use us rather than FedEx Ground due to some of the service issues, including time in transit.</p><p> </p><p>There was an earlier thread which dealt with the concept of service and, as was discussed, that is the one commodity that we can sell that will not cost us anything and may reap huge rewards, especially in this economic turndown (UPS still will not recognize that we are in a recession.) Do the little extras and we will keep our volume.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 311560, member: 12570"] Although the economy can indeed be blamed for a portion of their decline, I have heard a lot of complaints from my customers about service issues with FedEx Ground. The Express part is just fine and I rarely hear of service issues with them. I pick up from a MBE store and they urge their customers to use us rather than FedEx Ground due to some of the service issues, including time in transit. There was an earlier thread which dealt with the concept of service and, as was discussed, that is the one commodity that we can sell that will not cost us anything and may reap huge rewards, especially in this economic turndown (UPS still will not recognize that we are in a recession.) Do the little extras and we will keep our volume. [/QUOTE]
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Fedex getting "grounded"?
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