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FedEx Ground Moving Via Express?
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<blockquote data-quote="Ricochet1a" data-source="post: 563227" data-attributes="member: 22880"><p>This is a major problem for FedEx. The Customers still can't understand why "FedEx isn't FedEx" (Ground isn't Express). This is the side effect of Fred's little game. I make it VERY clear to my customers that I won't touch a Ground package, they are a different operating company, and there is no way to account for my touching a Ground package. The customers still don't understand, since they can take a Ground package into the "Express" centers (Worldwide Service Center, or Express station in reality) and the CSA's will accept it. I know that FedEx is losing business as a result of this (and I'm not going to try to stop it). The employees are getting violated by FedEx, so I'm not going to run cover for Fred and neither are my coworkers. We constantly get pick up requests from customers, only to arrive and find Ground packages waiting. We don't touch them. We used to, but no longer. Part of the problem is that customers want that same day on call service that is available with Express, then they place 30 Ground packages out for pickup. We don't have the time to touch them and we don't have the ability to account for our time if we were so inclined. We leave packages and customers are getting ticked off. Blame it on Fred. </p><p> </p><p>As to that statement by a VP, I think that was more hot air than anything else. The plan is to maintain strictly Express pickups for Express volume, since only Express trucks will be returning to the stations for off load and placement of volume into aircraft cargo containers. The flip side will involve non-overnight volume to be transferred to Ground for delivery. Express will pickup ALL "Express" volume, but the delivery of the volume will be split (Express will do overnight and Ground will deliver all non-overnight Express volume). </p><p> </p><p>There is also FAA restrictions on pickup of packages. All Express employees have a background check. This enables them to enter the "secured" facility where cargo containers are being loaded for placement on flights. Even having a Ground helper enter an Express facility without an escort is a violation of FAA guidelines (happens all the time though). FedEx cannot have Ground helpers pickup Express volume and transport it into a "secured" facility. All sorts of FAA regulations would be violated (lots of violating going on at Express now days). </p><p> </p><p>However, there is no such restriction once packages leave the FAA secured facilities for delivery. This is why non-overnight volume can be turned over to Ground and the FAA wouldn't get involved. As long as the truck driver that picks up the loaded cargo cans at the ramps is "checked or escorted", the volume can be transferred to a third party contractor for delivery (Ground), and the FAA couldn't care less. As far as the FAA would be concerned, it would be the use of a cartage agent.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 563227, member: 22880"] This is a major problem for FedEx. The Customers still can't understand why "FedEx isn't FedEx" (Ground isn't Express). This is the side effect of Fred's little game. I make it VERY clear to my customers that I won't touch a Ground package, they are a different operating company, and there is no way to account for my touching a Ground package. The customers still don't understand, since they can take a Ground package into the "Express" centers (Worldwide Service Center, or Express station in reality) and the CSA's will accept it. I know that FedEx is losing business as a result of this (and I'm not going to try to stop it). The employees are getting violated by FedEx, so I'm not going to run cover for Fred and neither are my coworkers. We constantly get pick up requests from customers, only to arrive and find Ground packages waiting. We don't touch them. We used to, but no longer. Part of the problem is that customers want that same day on call service that is available with Express, then they place 30 Ground packages out for pickup. We don't have the time to touch them and we don't have the ability to account for our time if we were so inclined. We leave packages and customers are getting ticked off. Blame it on Fred. As to that statement by a VP, I think that was more hot air than anything else. The plan is to maintain strictly Express pickups for Express volume, since only Express trucks will be returning to the stations for off load and placement of volume into aircraft cargo containers. The flip side will involve non-overnight volume to be transferred to Ground for delivery. Express will pickup ALL "Express" volume, but the delivery of the volume will be split (Express will do overnight and Ground will deliver all non-overnight Express volume). There is also FAA restrictions on pickup of packages. All Express employees have a background check. This enables them to enter the "secured" facility where cargo containers are being loaded for placement on flights. Even having a Ground helper enter an Express facility without an escort is a violation of FAA guidelines (happens all the time though). FedEx cannot have Ground helpers pickup Express volume and transport it into a "secured" facility. All sorts of FAA regulations would be violated (lots of violating going on at Express now days). However, there is no such restriction once packages leave the FAA secured facilities for delivery. This is why non-overnight volume can be turned over to Ground and the FAA wouldn't get involved. As long as the truck driver that picks up the loaded cargo cans at the ramps is "checked or escorted", the volume can be transferred to a third party contractor for delivery (Ground), and the FAA couldn't care less. As far as the FAA would be concerned, it would be the use of a cartage agent. [/QUOTE]
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