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FedEx Ground Moving Via Express?
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<blockquote data-quote="Ricochet1a" data-source="post: 581380" data-attributes="member: 22880"><p>I'm very much aware of the expansion of the areas which Ground can provide next day service. Believe me, I've seen Express business lost to this. </p><p> </p><p>I'm speaking from experience from my customers that constantly have problems with getting service out of Ground that they take for granted out of Express. They like the prices, but the service is horrible. It isn't the drivers, it is the SYSTEM. Yes, the drivers tend to be "colorful". The problem is getting the level of service that they have associated with "FedEx" out of Ground - can't do it. Customers are learning that FedEx isn't necessarily FedEx. I'm not trying to slam Ground drivers, I'm slamming a decision by Fred to apply the FedEx brand to everything he wants to own and expect the customers to not realize the differences. </p><p> </p><p>Up until about a year ago, Express Couriers more or less "ran cover" for Ground, taking up the slack in service. Customers would include Ground packages in their daily pickups and Express Couriers would scoop them up and take them back into the Express stations with them. This isn't happening much anymore. With the hit to the economy, customers began switching to Ground to save on their shipping costs, BUT expected the same level of service they received with Express - didn't happen. They began coming back and using Express Saver to save and get service. </p><p> </p><p>I have nothing against Ground drivers. I wish they had an opportunity to organize to achieve a better compensation package. Even those who sport more tattoos than natural teeth and choose to have colored Mohawks deserve to make a decent and respectible living. Dental work isn't cheap after all. No hard feelings to the Ground drivers....<img src="/community/styles/default/xenforo/smilies/FeltTip/wink.png" class="smilie" loading="lazy" alt=":wink2:" title="Wink :wink2:" data-shortname=":wink2:" /></p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 581380, member: 22880"] I'm very much aware of the expansion of the areas which Ground can provide next day service. Believe me, I've seen Express business lost to this. I'm speaking from experience from my customers that constantly have problems with getting service out of Ground that they take for granted out of Express. They like the prices, but the service is horrible. It isn't the drivers, it is the SYSTEM. Yes, the drivers tend to be "colorful". The problem is getting the level of service that they have associated with "FedEx" out of Ground - can't do it. Customers are learning that FedEx isn't necessarily FedEx. I'm not trying to slam Ground drivers, I'm slamming a decision by Fred to apply the FedEx brand to everything he wants to own and expect the customers to not realize the differences. Up until about a year ago, Express Couriers more or less "ran cover" for Ground, taking up the slack in service. Customers would include Ground packages in their daily pickups and Express Couriers would scoop them up and take them back into the Express stations with them. This isn't happening much anymore. With the hit to the economy, customers began switching to Ground to save on their shipping costs, BUT expected the same level of service they received with Express - didn't happen. They began coming back and using Express Saver to save and get service. I have nothing against Ground drivers. I wish they had an opportunity to organize to achieve a better compensation package. Even those who sport more tattoos than natural teeth and choose to have colored Mohawks deserve to make a decent and respectible living. Dental work isn't cheap after all. No hard feelings to the Ground drivers....:wink2: [/QUOTE]
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