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FedEx Ground Moving Via Express?
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<blockquote data-quote="Ricochet1a" data-source="post: 581945" data-attributes="member: 22880"><p>If there was a database that I could access, I would. For the pension stuff, it took me about 10 minutes on Excel to get a model created and another few minutes to check the TVM calculations. </p><p> </p><p>The information that would be needed to compare customer complaints is VERY closely held by FedEx. On the Express side, this information is used to calculate the SQI numbers. The SQI is never defined to line employees, just the final percentage over or under the target is posted. In the day, our "bonus" was dependent on making a certain percentage over the SQI along with corporate profitability. Now, that is obviously gone and we're moving in the opposite direction as far as compensation. </p><p> </p><p>If you have a link to a web source which has the type of information used to calculate SQI, I'll take a stab at comparing numbers and seeing if there is any causal link or no statistical association indicated. As I said, this type of information isn't released to the public, so I don't think any sort of quantative analysis can be performed regarding customer satisfaction. That leaves us with what can only be described as anecdotal accounts.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 581945, member: 22880"] If there was a database that I could access, I would. For the pension stuff, it took me about 10 minutes on Excel to get a model created and another few minutes to check the TVM calculations. The information that would be needed to compare customer complaints is VERY closely held by FedEx. On the Express side, this information is used to calculate the SQI numbers. The SQI is never defined to line employees, just the final percentage over or under the target is posted. In the day, our "bonus" was dependent on making a certain percentage over the SQI along with corporate profitability. Now, that is obviously gone and we're moving in the opposite direction as far as compensation. If you have a link to a web source which has the type of information used to calculate SQI, I'll take a stab at comparing numbers and seeing if there is any causal link or no statistical association indicated. As I said, this type of information isn't released to the public, so I don't think any sort of quantative analysis can be performed regarding customer satisfaction. That leaves us with what can only be described as anecdotal accounts. [/QUOTE]
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