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FedEx Ground Moving Via Express?
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<blockquote data-quote="MrFedEx" data-source="post: 582455" data-attributes="member: 12508"><p>I can't edit my posts so I'll add the comment that I seldom hear customers complaining about either UPS service or drivers. Occasionally they'll get a damaged or late pkg, but most shippers like their service. They especially like the fact that they don't have to deal with multiple versions of UPS every day. Again, it's anecdotal because I don't have access to the numbers. They also like the fact that they almost always have the same driver, one who knows the nuances of their particular situation(s). In the revolving door that is FedEx Ground, a shipper will probably see many new faces during the year.</p><p> </p><p>FedEx is especially aware that customers are confused and angered by the lack of cohesiveness between the different operating companies. And they're right....why is it their problem to make the distinction?</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 582455, member: 12508"] I can't edit my posts so I'll add the comment that I seldom hear customers complaining about either UPS service or drivers. Occasionally they'll get a damaged or late pkg, but most shippers like their service. They especially like the fact that they don't have to deal with multiple versions of UPS every day. Again, it's anecdotal because I don't have access to the numbers. They also like the fact that they almost always have the same driver, one who knows the nuances of their particular situation(s). In the revolving door that is FedEx Ground, a shipper will probably see many new faces during the year. FedEx is especially aware that customers are confused and angered by the lack of cohesiveness between the different operating companies. And they're right....why is it their problem to make the distinction? [/QUOTE]
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