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FedEx Ground Moving Via Express?
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<blockquote data-quote="Ricochet1a" data-source="post: 588301" data-attributes="member: 22880"><p>This actually happens quite a lot. Express dispatchers attempt to solve problems created by Ground - like the one you mentioned - by having Express Couriers retreive misdelivered packages and deliver them to the correct location. Problem is, this is all "off the record". We can't scan the item to indicate it is in our possession, we can't perform a proof of delivery scan (POD), we just do it as a "favor". </p><p> </p><p>I don't do this any more. If I get a request to pick up a Ground package I refuse. What are they going to do to me???? They can't even issue an OLCC for refusing to touch a Ground package; if they try, I've got my 6 figure separation bonus from FedEx waiting - after a year or so of litigation. </p><p> </p><p>This has been an increasing problem for Express Couriers. Ground drivers don't have instant communication with a FedEx dispatcher to solve problems, so Express Couriers are used to solve problems created by misdelivery of Ground packages. I won't do it any longer. </p><p> </p><p>The same problem occurs when customers place an oncall pickup request for Ground packages and the request comes through as an Express pickup. We arrive (Express Couriers) and the customers expect us to take the package. I don't touch them anymore. I indicate "no package", "Ground package" on my handheld and close out the stop. I've had repeated requests to pick up Ground packages from the same location and I walk away with no package - and the customer gets a little ticked off. </p><p> </p><p>I do sympathize with them, but I'm not going to cover for the inability of FedEx to properly manage Ground operations. If FedEx wants to provide service for Ground packages while simultaneously playing the IC game, they can solve the problems without skirting the letter of the law which they use to separate Express from Ground.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 588301, member: 22880"] This actually happens quite a lot. Express dispatchers attempt to solve problems created by Ground - like the one you mentioned - by having Express Couriers retreive misdelivered packages and deliver them to the correct location. Problem is, this is all "off the record". We can't scan the item to indicate it is in our possession, we can't perform a proof of delivery scan (POD), we just do it as a "favor". I don't do this any more. If I get a request to pick up a Ground package I refuse. What are they going to do to me???? They can't even issue an OLCC for refusing to touch a Ground package; if they try, I've got my 6 figure separation bonus from FedEx waiting - after a year or so of litigation. This has been an increasing problem for Express Couriers. Ground drivers don't have instant communication with a FedEx dispatcher to solve problems, so Express Couriers are used to solve problems created by misdelivery of Ground packages. I won't do it any longer. The same problem occurs when customers place an oncall pickup request for Ground packages and the request comes through as an Express pickup. We arrive (Express Couriers) and the customers expect us to take the package. I don't touch them anymore. I indicate "no package", "Ground package" on my handheld and close out the stop. I've had repeated requests to pick up Ground packages from the same location and I walk away with no package - and the customer gets a little ticked off. I do sympathize with them, but I'm not going to cover for the inability of FedEx to properly manage Ground operations. If FedEx wants to provide service for Ground packages while simultaneously playing the IC game, they can solve the problems without skirting the letter of the law which they use to separate Express from Ground. [/QUOTE]
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