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Fines on Ground
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<blockquote data-quote="bbsam" data-source="post: 3862266" data-attributes="member: 22662"><p>It’s a money grab. I don’t find that at the local, district, or national level there is anything close to objectivity. </p><p></p><p>If the lost money went to an agreed upon local charity, I’d be cool with it. But X has its own incentive to “see things differently”. My favorite is “complaints”. After 20 minutes of being given the cold shoulder and by idiot customer service reps nearly blaming the customer for whatever has them upset, if the word complaint is uttered, BAM! There goes bonus money. Oh, you can appeal...LOL.</p><p></p><p>Once had an assistant SM instruct a P/D coordinator to ask a customer if he wanted to file a second complaint against me. Needless to say, I went ballistic. Could you imagine if I asked every one of my irate customers if they wanted to file a complaint against the local terminal and it’s management?</p><p></p><p>Total D’bag move.</p></blockquote><p></p>
[QUOTE="bbsam, post: 3862266, member: 22662"] It’s a money grab. I don’t find that at the local, district, or national level there is anything close to objectivity. If the lost money went to an agreed upon local charity, I’d be cool with it. But X has its own incentive to “see things differently”. My favorite is “complaints”. After 20 minutes of being given the cold shoulder and by idiot customer service reps nearly blaming the customer for whatever has them upset, if the word complaint is uttered, BAM! There goes bonus money. Oh, you can appeal...LOL. Once had an assistant SM instruct a P/D coordinator to ask a customer if he wanted to file a second complaint against me. Needless to say, I went ballistic. Could you imagine if I asked every one of my irate customers if they wanted to file a complaint against the local terminal and it’s management? Total D’bag move. [/QUOTE]
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