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<blockquote data-quote="Whither" data-source="post: 4226210" data-attributes="member: 76643"><p>If you get stuck in a mystery screen and can't figure it out quickly, call your sup. You'll remember how to get out of that screen next time. Some of it is intuitive. A couple weeks into my packet I delivered a COD pkg. Collection screen immediately popped up on the board. I didn't realize it was a return to sender, but the receiving staff caught it haha. If DIAD training covered how to record a case like this, I didn't remember it. Took 30 seconds but was able to figure it out. </p><p></p><p>Biggest tip when you're stuck is use the escape, big arrow up and big arrow down keys. While they don't work in every situation, e.g., you accidentally hit the CIR soft key but need a signature and have to 1. go through all the steps of recording a CIR then 2. hit CIR soft key again to cancel the CIR and, finally, get the autograph.</p><p></p><p>Don't worry about your first day. It's jitters. I left my DIAD in the pkg car 3 or 4 times, left my hand cart at a stop and had to recover it later. Hone your methods, learn your area. If you've got the chops to do the job you'll settle in. As long as you're not on a terrible route, scratch will come. Then you'll have to hope mgmt will let you qualify.</p></blockquote><p></p>
[QUOTE="Whither, post: 4226210, member: 76643"] If you get stuck in a mystery screen and can't figure it out quickly, call your sup. You'll remember how to get out of that screen next time. Some of it is intuitive. A couple weeks into my packet I delivered a COD pkg. Collection screen immediately popped up on the board. I didn't realize it was a return to sender, but the receiving staff caught it haha. If DIAD training covered how to record a case like this, I didn't remember it. Took 30 seconds but was able to figure it out. Biggest tip when you're stuck is use the escape, big arrow up and big arrow down keys. While they don't work in every situation, e.g., you accidentally hit the CIR soft key but need a signature and have to 1. go through all the steps of recording a CIR then 2. hit CIR soft key again to cancel the CIR and, finally, get the autograph. Don't worry about your first day. It's jitters. I left my DIAD in the pkg car 3 or 4 times, left my hand cart at a stop and had to recover it later. Hone your methods, learn your area. If you've got the chops to do the job you'll settle in. As long as you're not on a terrible route, scratch will come. Then you'll have to hope mgmt will let you qualify. [/QUOTE]
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