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for management personel
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<blockquote data-quote="dannyboy" data-source="post: 676000" data-attributes="member: 484"><p><span style="color: #0000ff"></span></p><p> <span style="color: #0000ff"></span></p><p><span style="color: #0000ff"></span><span style="color: black">tie</span></p><p></p><p><span style="color: #000000">how much did that team work, the empowerment of the front line to make decisions, grow the company? im not talking necessarily profit, but growth?</span></p><p></p><p><span style="color: #000000">i also remember the top down mentality, where the corp worked with regions and districts to build and streamline, and the districts were there to assist the center team to grow the business. where the brains of 250,000 were used, instead of the solitary brain trust of it.</span></p><p> </p><p><span style="color: #000000">where the center manager was actually able to manage something, and by making decisions based on his knowledge and experience, he was there to remove issues that were causing problems with your route, help customers with their shipping needs etc.</span></p><p> </p><p><span style="color: #000000">compare that with today's center manager, where all he is today is an overpaid messenger from the higher up's and ie. maybe that is why they see the need to cut the position, as in reality, all that responsibility is now in the hands of the district?</span></p><p></p><p><span style="color: #000000">while we have made great strides in customer satisfaction and in most cases service, the stats can very much lie if you use them for the final story on service. </span></p><p> </p><p><span style="color: #000000">and of course the driver, who within certain constraints, was able to make decisions concerning his customers, to make ups a valued part of their businesses.</span></p><p> </p><p><span style="color: #000000">and of course, now we have to call the center to ask for permission to put the package car in reverse, do not have the permission to run the route as we see it run best, but follow every minute demand from people elsewhere.</span></p><p> </p><p></p><p><span style="color: #000000">but the real disservice that the current method employs is the degradation of the workforce, both hourly and management. neither have a perceived value in todays ups.</span></p><p></p><p><span style="color: #000000">d</span></p></blockquote><p></p>
[QUOTE="dannyboy, post: 676000, member: 484"] [COLOR=#0000ff] [/COLOR][COLOR=black]tie[/COLOR] [COLOR=#000000]how much did that team work, the empowerment of the front line to make decisions, grow the company? im not talking necessarily profit, but growth?[/COLOR] [COLOR=#000000]i also remember the top down mentality, where the corp worked with regions and districts to build and streamline, and the districts were there to assist the center team to grow the business. where the brains of 250,000 were used, instead of the solitary brain trust of it.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]where the center manager was actually able to manage something, and by making decisions based on his knowledge and experience, he was there to remove issues that were causing problems with your route, help customers with their shipping needs etc.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]compare that with today's center manager, where all he is today is an overpaid messenger from the higher up's and ie. maybe that is why they see the need to cut the position, as in reality, all that responsibility is now in the hands of the district?[/COLOR] [COLOR=#000000]while we have made great strides in customer satisfaction and in most cases service, the stats can very much lie if you use them for the final story on service. [/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]and of course the driver, who within certain constraints, was able to make decisions concerning his customers, to make ups a valued part of their businesses.[/COLOR] [COLOR=#000000][/COLOR] [COLOR=#000000]and of course, now we have to call the center to ask for permission to put the package car in reverse, do not have the permission to run the route as we see it run best, but follow every minute demand from people elsewhere.[/COLOR] [COLOR=#000000]but the real disservice that the current method employs is the degradation of the workforce, both hourly and management. neither have a perceived value in todays ups.[/COLOR] [COLOR=#000000]d[/COLOR] [/QUOTE]
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