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<blockquote data-quote="snackdad" data-source="post: 870695" data-attributes="member: 30266"><p>I think it all comes down to the people that work for FedEx, the couriers, the people at the front counter, all front line employees. We build relationships with our customers. We know their names, we give them our cell phone numbers for when they miss an important delivery. We hang out past cutoff for them and barely make it to the station on time. We find their packages in the huge piles of Dex 1's on Christmas Eve and get them out. We do this because we like them and care about them and are in a position to help.</p><p> We do not do this for FedEx, we do this because we CAN. Customer service goes deeper than the uniform.</p><p> It really hurts US when we have such great customers when we need to mislead them and that FedEx lets them down. We know the lies that are told to customers. The fictitious delays and supposed bad weather in Memphis. The fake late starts when all the freight is sitting on the rollers at 0630. Maybe a pilot locked his keys in the cockpit by accident.</p><p> Sometimes in our relationships with our customers we tell the truth no matter what and we pay the price for our honesty.</p><p> I was a twenty year employee with a perfect twenty year safety record. I had reached the sacred 5 weeks of vacation and I was over the age of 40. Never a review under 6.8. I have a file full of letters written by customers and managers praising my customer service and fun attitude toward the job. Despite the low pay, I stuck with the job because I loved the customer interaction, physical challenge, and how everyday was potentially different. Heck I even loved the bad weather.</p><p> When, as the head of the Safety Committee I complained to management about fellow couriers working through unpaid breaks and rampant double sheeting and I was targeted. Within 6 months of documenting employees forced to work through breaks to meet impossible productivity demands I got three letters for petty events (one was a lunch break violation) and was terminated. </p><p> My relationships with my customers, some friendships going back twenty years were shredded in an instant. I disappeared in an instant. I was taken off of the vacation schedule and work schedule immediately as if they knew exactly what the outcome of my situation would be. Co-workers were forbidden to tell my customers what happened to me. FedEx threw me to the curb and even disputed any unemployment I applied for. I was left with no health care for my family. That's what you get after 20 years, over 40 and honest about safety and falsification. Are you still reading Fred? I worked 6 days a week for nearly 8 full years of my 20 years with FedEx. I was always the first to volunteer and worked many Christmas days giving up time spent with my friends and family.</p><p> Is this honesty and customer service on the part of FedEx? FedEx cares NOTHING about the people who created it and cares even less for the customers and the heart and soul of business relationships.</p><p> Sadly I still miss my co-workers and customers. I have moved on and my day in court with FedEx is still far away. Remember all of you that still see through the Purple tinted lenses.. You are as good as you last delivery, there is no PSP, no corporate loyalty, you are a unit, a number and financially, probably worth more to FedEx deceased than living. Fred are you there? Hello?</p></blockquote><p></p>
[QUOTE="snackdad, post: 870695, member: 30266"] I think it all comes down to the people that work for FedEx, the couriers, the people at the front counter, all front line employees. We build relationships with our customers. We know their names, we give them our cell phone numbers for when they miss an important delivery. We hang out past cutoff for them and barely make it to the station on time. We find their packages in the huge piles of Dex 1's on Christmas Eve and get them out. We do this because we like them and care about them and are in a position to help. We do not do this for FedEx, we do this because we CAN. Customer service goes deeper than the uniform. It really hurts US when we have such great customers when we need to mislead them and that FedEx lets them down. We know the lies that are told to customers. The fictitious delays and supposed bad weather in Memphis. The fake late starts when all the freight is sitting on the rollers at 0630. Maybe a pilot locked his keys in the cockpit by accident. Sometimes in our relationships with our customers we tell the truth no matter what and we pay the price for our honesty. I was a twenty year employee with a perfect twenty year safety record. I had reached the sacred 5 weeks of vacation and I was over the age of 40. Never a review under 6.8. I have a file full of letters written by customers and managers praising my customer service and fun attitude toward the job. Despite the low pay, I stuck with the job because I loved the customer interaction, physical challenge, and how everyday was potentially different. Heck I even loved the bad weather. When, as the head of the Safety Committee I complained to management about fellow couriers working through unpaid breaks and rampant double sheeting and I was targeted. Within 6 months of documenting employees forced to work through breaks to meet impossible productivity demands I got three letters for petty events (one was a lunch break violation) and was terminated. My relationships with my customers, some friendships going back twenty years were shredded in an instant. I disappeared in an instant. I was taken off of the vacation schedule and work schedule immediately as if they knew exactly what the outcome of my situation would be. Co-workers were forbidden to tell my customers what happened to me. FedEx threw me to the curb and even disputed any unemployment I applied for. I was left with no health care for my family. That's what you get after 20 years, over 40 and honest about safety and falsification. Are you still reading Fred? I worked 6 days a week for nearly 8 full years of my 20 years with FedEx. I was always the first to volunteer and worked many Christmas days giving up time spent with my friends and family. Is this honesty and customer service on the part of FedEx? FedEx cares NOTHING about the people who created it and cares even less for the customers and the heart and soul of business relationships. Sadly I still miss my co-workers and customers. I have moved on and my day in court with FedEx is still far away. Remember all of you that still see through the Purple tinted lenses.. You are as good as you last delivery, there is no PSP, no corporate loyalty, you are a unit, a number and financially, probably worth more to FedEx deceased than living. Fred are you there? Hello? [/QUOTE]
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