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Brown Cafe UPS Forum
UPS Union Issues
Fred's letter.
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<blockquote data-quote="TearsInRain" data-source="post: 3103921" data-attributes="member: 24487"><p>i don't know what to say to the first half of your rant as i don't know what you're trying to argue for</p><p></p><p>the second half are fair and logical points, but the problem is that's not what the customers are telling us</p><p></p><p>what the customers tell us is they don't want to pay our prices for the service we offer; this leaves us with two options:</p><ol> <li data-xf-list-type="ol">significantly raise the quality of our service, and thus costs, and hope this attracts customers to us</li> <li data-xf-list-type="ol">significantly lower costs, and thus service, and hope this attracts customers to us</li> </ol><p>doing the first is pointless, the quality-of-service thing doesn't carry the same impact when your only customers are Amazon and Best Buy <strong>who don't give a <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" /> about anything but cost</strong>; we don't work for Joe Blow on 123 Main St writing an angry facebook review..</p><p></p><p>as a bonus, we did the first for decades and it was basically pointless because in the blink of a strike we suffered irreversible damage</p><p></p><p>doing the second is also pointless though, since the Union will never allow wages low enough to where we could beat Fedex and Amazon on price</p><p></p><p>thus, the middle ground half-assed "wait-and-see" approach you see the company taking now until it can see which way the winds will shift in the future</p><p></p><p></p><p>you're not listening to what i'm saying</p><p></p><p>having an 8 hour accommodation out of a week of 9.5's is unreasonable</p><p></p><p>just bring '9.5' down to '9' permanently and give 12 discretionary '8'-hour days per year</p></blockquote><p></p>
[QUOTE="TearsInRain, post: 3103921, member: 24487"] i don't know what to say to the first half of your rant as i don't know what you're trying to argue for the second half are fair and logical points, but the problem is that's not what the customers are telling us what the customers tell us is they don't want to pay our prices for the service we offer; this leaves us with two options: [LIST=1] [*]significantly raise the quality of our service, and thus costs, and hope this attracts customers to us [*]significantly lower costs, and thus service, and hope this attracts customers to us [/LIST] doing the first is pointless, the quality-of-service thing doesn't carry the same impact when your only customers are Amazon and Best Buy [B]who don't give a :censored: about anything but cost[/B]; we don't work for Joe Blow on 123 Main St writing an angry facebook review.. as a bonus, we did the first for decades and it was basically pointless because in the blink of a strike we suffered irreversible damage doing the second is also pointless though, since the Union will never allow wages low enough to where we could beat Fedex and Amazon on price thus, the middle ground half-assed "wait-and-see" approach you see the company taking now until it can see which way the winds will shift in the future you're not listening to what i'm saying having an 8 hour accommodation out of a week of 9.5's is unreasonable just bring '9.5' down to '9' permanently and give 12 discretionary '8'-hour days per year [/QUOTE]
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